Desktop Support Officer

Contract to 29/01/2027 (Possible Extension) | Brisbane | Up to $47ph plus superannuation

Note: This is a Brisbane CBD office-based role that may require occasional travel to sites throughout South-East Queensland.

Lime Recruitment is currently working with a Queensland Government client to recruit an experienced Desktop Support Officer. In this role, you will work within the Service Delivery Management team, serving as the client-focused face of the team to install, maintain, and support enterprise ICT environments across Microsoft Windows and M365 computing environments.

Key Responsibilities

• Install, maintain, and support enterprise ICT environments across Microsoft Operating Systems, Microsoft 365, desktop/mobile hardware/software, and conference room systems.
• Provide End User Computing support using enterprise platforms including Microsoft Configuration Manager (SCCM), Intune, and ServiceNow (ITSM).
• Perform analytical and problem-solving support activities within an ITIL-based framework, managing desktop security tools such as Antivirus and Application Allowlisting.
• Participate in the state-wide support, maintenance, and deployment of ICT hardware and software across supported agencies.
• Deliver high-quality customer service while adhering to quality system documentation and driving continuous service improvement.
• Collaborate effectively within the Technology Services Group to support overall team service delivery goals.

About You

• Demonstrable analytical experience identifying, investigating, and solving complex technical issues within large, enterprise ICT environments.
• Strong expertise across Microsoft Operating Systems, M365, desktop/mobile hardware, conference room hardware/software, and enterprise end-user management tools (SCCM/Intune/ServiceNow).
• Practical working knowledge of enterprise networking fundamentals (TCP/IP, LAN, WAN) and desktop security controls (Antivirus, Application Allowlisting).
• Demonstrated ability to act proactively through self-direction, adopt new ways of working, and communicate effectively with stakeholders across all levels.

Why Apply Through Lime Recruitment? Enjoy two pay runs per week without contractor fees. As a Queensland-owned agency, we offer personalised service and are a Tier 1 supplier to the Queensland Government. Awarded top performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with Lime for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you. Apply now or contact Daniel Keyte on Sign in to view email to find out more!