AWS Connect SME

Greetings!!

We have an opening for the AWS Connect SME role in Australia.

Duration :Contract/Permanent

Location: Anywhere in Australia

Experience 12+ years overall IT experience with 6+ years of hands-on Amazon Connect experience. Role Summary Serve as the onsite technical leader and customer-facing SME for Amazon Connect transformation, migration, conversational AI, enterprise integrations and managed service operations. Key Responsibilities Lead architecture and solution design; manage stakeholder workshops; guide offshore teams; oversee Amazon Connect implementation, migration, IVR/contact flows, routing profiles, integrations, governance, release management and production support. Technical Skills Amazon Connect, Contact Flows, Routing Profiles, Contact Lens, AWS Lambda, API Gateway, Lex, Transcribe, Translate, Polly, IAM, CloudWatch, DynamoDB, S3, EventBridge, REST APIs, CI/CD, Git, ServiceNow integrations. Leadership Responsibilities Provide technical direction, mentor engineers, drive best practices, review designs, manage risks and support executive-level customer engagements. Preferred Experience Global contact center transformations, multilingual solutions, voice-to-voice translation, cloud migration programmes, managed services and enterprise architecture engagements. Certifications AWS Solutions Architect Professional, AWS Developer Associate, AWS SysOps Administrator and related AWS certifications preferred. Soft Skills Executive communication, stakeholder management, consulting skills, problem solving and leadership

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