Volunteer IT Support

Volunteer IT Support

Salary: Volunteer

Hours: Minimum twenty (20) hours weekly

Contract: Minimum six-month commitment

Location: Brisbane, Australia (Hybrid)

Who is the THRIVE Project?

Passionate about sustainability? Looking to collaborate with a driven team to make a better future? Join us, and make the world a better place.

We are a global for-impact organisation with members in over 40 countries. All of us strive to make our world thrivable - to ensure humanity can face global issues effectively and sustainably.

As a leading not-for-profit in the thrivability space, we seek to implement climate-friendly policies, educate communities, and advocate for a future where humanity can live in harmony and solidarity with nature. This is achieved through a variety of research, publishing educational content including articles and podcasts, and hosting webinars with sustainability experts.

We collaborate with NGOs, businesses, individuals and others to this end, because #ThrivabilityMatters.

By joining THRIVE, you can make a difference.

To find out more, head to our website: https://ThrivabilityMatters.Org/

Why join THRIVE?

When you become a volunteer at THRIVE, you’ll receive:

• Significant references for your work endeavours
• A community experience and sense of belonging
• Shared expertise from other team members
• A greater understanding of how organisations like ours are structured
• Opportunities to learn whole new skillsets with practical experience
• Possibilities to take on leadership roles if you’re interested
• Induction, training, and mentorship sessions
• The opportunity to develop your presentation skills
• A platform to learn and spread awareness about sustainability issues and their solutions

The Role

We’re looking for a motivated, enthusiastic IT Support member with a passion for sustainability to work with our friendly, dynamic team to inspire people around the world to make a better future.

As part of THRIVE, you will have the opportunity to:

• Champion new initiatives.
• Improve existing initiatives.
• Help shape our thrivability efforts.
• Meet regularly with team members.
• Present ideas to people from a variety of disciplines.

Your efforts will enrich our organisation and help inspire people to create a thrivable future.

Key/Main Responsibilities

• Provide remote assistance and troubleshooting for Linux-based systems, network-related issues, and cybersecurity concerns.
• Manage and maintain Linux servers, perform updates, configurations, and ensure their optimal performance and security.
• Monitor and administer network infrastructure, troubleshoot connectivity issues, and ensure network security protocols are implemented.
• Implement and enforce cybersecurity best practices, including firewalls, intrusion detection, and regular security audits.
• Offer online support to organisation’s members for software, hardware, and network-related queries, providing guidance and resolving issues.
• Maintain detailed documentation of network configurations, cybersecurity protocols, and support activities. Generate reports to track incidents and resolutions.
• Collaborate with the IT team to escalate complex network or security issues and work towards effective resolutions.
• Deliver high-quality member services, ensuring a positive online support experience for all users.
• A desire to make a sustainable world and better future for all.

Minimum Requirements

• Bachelor Degree in IT, or other relevant field.
• 2+ years of commercial experience with IT support and/or DevOps environments, with experience in:
• Installing and configuring computer software, systems, networks, and security
• Maintaining computer systems and managing servers and networks
• Responding in a timely manner to service issues and requests
• Providing online technical support and setting up new services
• Repairing and replacing equipment as necessary and testing new technology
• Familiarity with WordPress, Nextcloud, Apache, Mail, DNS, CentOS, Azure, cPanel an advantage
• Software development experience an advantage
• Brisbane Southside based, able to attend inhouse.

Preferred Requirements

• Fluency in English.
• A self-driven mindset with a willingness to learn new skills.
• Passion to take on responsibility and lead initiatives.
• A collaborative team player mindset.
• Excellent communication and organisation skills.
• Well-developed problem-solving abilities.
• Self-discipline and effective time management.
• The ability to handle multiple tasks and meet strict deadlines.
• The ability to be proactive and self-manage your time.

At THRIVE, we work to create a thrivable future, where everyone can live in harmony with nature.

We value diversity, equity, and inclusion and believe that everyone has a role to play in tackling the challenges affecting our world. As a member of our team, you will be part of a global movement that is making a difference in the world.

Applications will be treated with strict confidentiality.

Ready to make a thrivable future? Apply today.