User Experience Researcher

We Go Beyond for A Safer World

At Tait, our purpose is to create safer, more connected communities. As a UX Researcher, you'll help us better understand our customers, users, partners, and teams across the region, turning real-world insights into improvements that shape products, services, and customer experiences.

About the Role

This is an exciting opportunity to join our Customer Experience team and work alongside Product, Engineering, Sales, Support, and Services teams to uncover customer needs, validate ideas, and ensure customer voices help guide business decisions.

As our UX Researcher, you'll lead and support research activities that help us understand how customers work, what challenges they face, and where opportunities exist to improve their experience with Tait.

You'll use a mix of qualitative and quantitative research methods to gather insights and translate them into practical recommendations that influence product development, service delivery, and continuous improvement initiatives.

Key Responsibilities include:

• Planning and conducting customer and user research including interviews, workshops, surveys, field observations, and usability testing.
• Creating and maintaining personas, customer journeys, use cases, and research artefacts that support decision-making.
• Working with Product, Engineering, Sales, Support, and Services teams to validate concepts, workflows, and customer-facing solutions.
• Contributing to Voice of Customer (VoC) and NPS programmes by identifying themes, tracking feedback, and highlighting improvement opportunities.
• Synthesising research findings into clear, actionable insights and recommendations.
• Acting as a customer advocate, helping ensure customer and end-user perspectives are represented across the business.
• Collaborating with UX and CX colleagues across Australia, New Zealand, and North America.

To view the position description please click here.

About You

We're looking for someone who is naturally curious, enjoys talking to people, and is passionate about understanding customer needs and behaviours.

You may come from a UX Research, Customer Experience, Human-Centred Design, Service Design, Psychology, Market Research, or similar background.

To be successful in this role, you'll have:

• Experience conducting customer or user research using methods such as interviews, workshops, usability testing, surveys, or discovery research.
• Strong analytical skills and the ability to identify patterns, themes, and opportunities from customer feedback and research data.
• Excellent communication and storytelling skills, with the ability to present insights clearly to both technical and non-technical audiences.
• Confidence building relationships with customers, stakeholders, and cross-functional teams.
• Strong organisation skills and the ability to manage multiple research activities simultaneously.
• A collaborative approach and the ability to work effectively across diverse teams.
• A genuine passion for customer advocacy and human-centred decision-making.

What's in it for you?

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.

• We prioritise your wellbeing through health insurance.
• We recognise employee performance and contribution through our discretionary bonus scheme.
• The opportunity to join a globally recognised critical communications provider.
• Free onsite parking for convenience.

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

Diversity & Inclusion Statement

Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed.

We are encourage applications from all backgrounds to apply.

How to Apply

Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.

Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.

For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com

We encourage applications from all backgrounds to apply.