Service Desk Team Leader (Day Shift)

Service Desk Team Leader | CBD Location | 8-Month Contract

• Government Organisation
• Full-Time Contract (Monday to Friday, 37.5 hours/week)
• Contract Duration: 26 October 2026 – 25 June 2027
• Hourly Rate: $55 p/h

About the Role

We are currently seeking an experienced and drive-focused Service Desk Team Leader to lead a dedicated day-shift team for a government organisation.

Commencing on 26 October 2026, this 8-month contract offers the opportunity to drive service desk performance, mentor team members, and optimise operational quality standards in a fast-paced environment.

Key Responsibilities

• Team Leadership: Manage and monitor Service Desk Officer performance against core KPIs, fostering a collaborative team culture.
• Capability & Coaching: Drive ongoing skills development, mentorship, and training for support staff.
• Quality Improvement: Contribute to the development and optimization of quality standards and performance measurement strategies.
• Process Documentation: Create clear procedure documentation to improve incident response, system installations, and problem resolution.

Key Requirements & Experience

• Proven track record leading a team within an ICT Service Desk environment.
• Strong background delivering high-quality customer service in technical service desk settings.
• Demonstrated ability to manage team priorities, meet deadlines, and work autonomously under pressure.
• Advanced problem-solving skills with experience in root-cause investigation and research.
• Proficiency across a broad range of computer systems and ITSM tools.
• Mandatory: Clear National Police Check conducted within the last 12 months.

How to Apply

If you have the technical background and leadership capability to step into this role, submit your updated resume via the Apply button below.