Desktop Support Officer

About the role

Put your technical skills to work in a busy government ICT team! Help staff stay connected through reliable desktop support across Windows and Microsoft 365 environments.

Key Responsibilities

• Provide Level 1/2 deskside and desktop support across Windows and Microsoft 365
• Resolve incidents and service requests via an ITSM tool (ServiceNow) with clear notes and outcomes
• Support laptop/desktop/mobile setup, builds, swaps, and peripheral support (printers, meeting rooms, AV)
• Assist with endpoint deployment and device compliance across enterprise platforms (Intune/SCCM)
• Escalate issues with strong triage, prioritisation, and customer updates

Highly desirable criteria

• Recent experience in a Government or large enterprise ICT environment
• Strong troubleshooting across Windows 10/11, Microsoft 365, and common end-user apps
• Experience with ServiceNow (or similar ITSM tool) within ITIL/SLA-driven support

Desirable criteria

• Exposure to Intune and/or SCCM / Microsoft Endpoint Configuration Manager
• Working knowledge of networking basics (TCP/IP, DNS, DHCP, LAN/WAN)

Skills and experience

• Confident communicator with a customer-first approach
• Analytical mindset and calm under pressure
• On-site availability for Maroochydore (occasional local travel may apply)

Contact Details

For a confidential chat, please contact Mur on 0436 438 272 or via email at Sign in to view email and we would be more than happy to provide you with additional information and assist in the application process.

Please note that a National Police Check might be required as part of pre-employment screening.