Claims Leader

Troocoo is partnering with a well-respected, purpose-driven Queensland insurer to appoint experienced leaders into its claims function. The business is investing in its people and in a significant transformation, which makes this an ideal time to join and help shape what comes next.

What Your Days Will Look Like

• Coaching your team through complex decisions and celebrating their wins
• Building trusted relationships with customers and stakeholders across your portfolio
• Using data to understand what's working, what isn't and where to focus next
• Leading your team confidently through change as the business transforms
• Working alongside a collaborative leadership group that genuinely backs each other

What you'll bring

We're looking for leaders with a proven track record, not just potential. You'll bring:

• Established people leadership in insurance or banking, ideally leading teams through change
• Experience leading in claims, complaints, customer resolution or a similar regulated environment (personal injury, CTP, life insurance or workers compensation experience is highly regarded)
• The ability to balance empathy with accountability when decisions are difficult
• Confidence using data and insights to lift team performance

Why this role stands out

• Genuine flexibility: a 50/50 hybrid model from a central Brisbane CBD office
• Room to grow: personalised learning and development, plus study assistance
• Work that matters: every decision your team makes helps someone get their life back on track

If you're a confident people leader ready for a role with real purpose, apply now. For a confidential conversation, please reach out on Sign in to view email.