ICT Operations Officer

This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices.

Key Responsibilities

• Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
• Troubleshoot and escalate hardware and software issues to internal teams and external vendors.
• Manage and update IT service desk tickets in line with ITIL best practices.
• Assist with user account security and system access management.
• Monitor and respond to cybersecurity incidents reported by users.
• Liaise with third-party technology suppliers and service providers.

Essential Experience & Skills

• Experience working in an IT support or service desk environment.
• Strong customer service and stakeholder engagement skills.
• Experience supporting Microsoft Windows desktop and server operating systems.
• Strong troubleshooting and problem-solving capability.
• Ability to work independently, prioritise workloads and manage competing demands.
• Effective written and verbal communication skills.

Qualifications Desirable

• Diploma of Information Technology.

Ideal Candidate

The successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills.. They will have hands-on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.

Please apply with a WORD copy of your CV

Role

Callum Bowie

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