Returns Officer

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October

Returns Officer

4wd Supacentre - Canning Vale, WA

Manufacturing & Industrial

Source: uWorkin

Behind the scenes, our warehouse teams play a critical role in keeping our operations running efficiently. We're looking for a hands-on Casual Returns Officer who has strong attention to detail, enjoys problem-solving and takes pride in getting things done properly.

This role is all about managing returned products from start to finish - assessing stock, processing returns, recovering usable products and parts, maintaining accurate inventory and ensuring damaged products are handled safely.

Why Our Crew Love It Here

• Casual position with a growing national retailer
• Exclusive Adventure Kings staff discounts
• Hands-on and varied warehouse environment
• Training provided for required Refrigerant Handling Licence
• Work with a supportive and fast-paced warehouse team
• Opportunities to develop your warehouse and inventory experience
• Join one of Australia's fastest-growing 4WD and outdoor retailers

Your Mission

As a Returns Officer, you'll take ownership of returned products and make sure every item is accurately assessed, documented and processed.

You'll Be Responsible For

• Receiving, assessing and processing returned products
• Recording serial numbers, batch information, photos, videos and test results where required
• Managing Return-to-Sender (RTS) stock
• Returning approved products to inventory and designated storage locations
• Identifying products that can be recovered, repaired or used for spare parts
• Stripping products to recover usable components where required
• Managing spare-parts inventory and stock movements
• Safely disposing of damaged or non-recoverable products
• Completing cycle counts and maintaining stock accuracy
• Managing returns and claims-related email enquiries
• Escalating recurring product faults and quality concerns
• Maintaining accurate system records, stock adjustments and documentation
• Working with Warehouse, Product Quality, Supplier Claims and IT teams to resolve issues
• Following all WHS, Chain of Responsibility and company safety requirements

What Does Success Look Like?

You'll play an important part in keeping our returns operation efficient and accurate, with a focus on:

• Processing an average of 75 mixed pallet return items per day
• Maintaining high levels of processing and inventory accuracy
• Maximising recovery of seconds, spare parts and recoverable stock
• Supporting the reduction of warehouse write-offs
• Maintaining 100% compliance with lithium battery safety and handling procedures
• Completing returns reporting and stock adjustments within required timeframes
• Identifying and escalating product quality issues quickly
• Maintaining a safe, clean and organised work environment

About The Candidate

• You have warehouse, returns, inventory or stock-control experience
• You're organised and have excellent attention to detail
• You're comfortable using computers and warehouse management systems
• You can work efficiently in a fast-paced warehouse environment
• You're confident assessing products and following processes
• You take ownership of your work and maintain accurate records
• You understand the importance of workplace safety and safe manual handling
• You're comfortable performing physical warehouse duties, including regular lifting, packing and moving of products
• You enjoy problem-solving and identifying opportunities to improve processes

A valid Refrigerant Handling Licence is required for the role, with training provided., If you're looking for a hands-on warehouse role where accuracy, product knowledge and problem-solving matter, we'd love to hear from you.

Opportunity Type

4wd Supacentre

Canning Vale, WA

Manufacturing & Industrial

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