Service Desk Analyst

Purpose

This role installs and maintains operating systems, applications, servers, virtualization, network devices and backup systems to ensure stable performance.

Key Missions

• Responds to the day-to-day business needs according with priorities
• Troubleshoots problem source through discussions with users and coordinates with internal organization support and operations groups and with vendors to resolve problems
• Stays up-to-date on information technology and aligns it with IDEMIA and Divisions' technology strategy
• Acquires, installs and upgrades IT components, licensing and software, and manages inventory
• Ensures to follow governance model and processes (change management, root cause analysis, documentation, etc.)
• Creates and maintains documentation related to their activities
• Ensures and supports Division standards about safety and security as well as industry and legal regulations
• Plans service availibity according to business requirements (this may include defining redundancy, backup implementation, having on-call duty)
• Executes simple day to day administration and networking tasks, may support on complex tasks
• Performs patching and ensures the documentation is up to date
• Works with the guidance of a more experience team member

Profile & Other Information