ServiceNow ITSM Architect

Role: ServiceNow ITSM Architect

Location: Sydney

Job Description:'

Key Responsibilities

Discovery & Consulting

• Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.

• Facilitate process-mapping workshops and perform current-state vs. future-state gap analysis.

• Capture and document business, functional, and technical requirements.

• Provide consulting recommendations and define ServiceNow adoption roadmaps.

• Present solution approaches, effort estimates, implementation strategies, and best practices to customer leadership teams.

Architecture & Solution Design

• Design end-to-end ServiceNow ITSM solutions covering:

o Incident Management

o Problem Management

o Change Management

o Request Management

o Knowledge Management

o Service Catalog

o CMDB

o Service Level Management

• Define solution architecture aligned with ServiceNow best practices and platform governance.

• Create architecture documents, solution designs, process flows, integration diagrams, and implementation roadmaps.

• Ensure scalability, security, maintainability, and performance of proposed solutions.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

• ServiceNow Certified Application Developer (CAD) – Preferred

• ServiceNow Certified Technical Architect (CTA) – Advantage

• ITIL v4 Foundation / Managing Professional Certification

Interested Candidates can share their updated resumes on Sign in to view email or can reach me on +61283195549