CRM & Loyalty Manager

TALENTD Recruitment

Date: 5 days ago
City: Sydney, New South Wales
Est. A$146,704 - A$160,023 / yr ⓘ
Contract type: Full time

CRM & Loyalty Manager | Sydney | $120k + super

I’m working with a well-loved Australian jewellery brand, with a strong online following and a national retail presence, who are looking for a CRM & Loyalty Manager to own retention end to end.

It’s a hands-on role. You’ll build and run the programme yourself, and you’ll decide where it goes next.

What’s involved:

  • Owning CRM strategy across email, SMS and push
  • Building and optimising lifecycle flows in Klaviyo
  • Running the customer rewards programme on Omneo (Shopify Plus)
  • Connecting online and in-store journeys so CRM drives store traffic too
  • Reporting on CRM revenue, repeat purchase and LTV, and presenting it to management

What they’re after:

  • Advanced, hands-on Klaviyo experience (you build the flows rather than brief them out)
  • Loyalty programme experience. Omneo is a bonus, not essential
  • SMS experience, ideally push as well
  • A commercial head and comfort with data

If you’re a senior CRM specialist ready to step into your first manager role, this is a great one to do it with.

Send me a message or drop your CV to for a confidential chat.

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