Claims Consultant

As a Claims Consultant within our Group Space for our AWARE fund, you will manage life insurance claims for start to finish, providing a flawless experience for our customer.

In this role you will

• Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.
• Review medical, financial and legal evidence to make fair, accurate and timely claim decisions.
• Communicate with claimants, trustees, employers and other stakeholders, providing clear and empathetic support throughout the claims process.
• Liaise with internal specialists and external providers, including rehabilitation consultants, medical practitioners, reinsurers and legal representatives.
• Ensure compliance with policy terms, legislation and the Life Insurance Code of Practice while maintaining accurate claim documentation.
• Proactively manage claim progress, identify barriers and drive positive customer outcomes.
• Contribute to continuous improvement initiatives and support enhancements to claims processes and customer experience.
• Maintain current knowledge of life insurance products, claims management practices and industry developments.

Qualifications

• Qualifications Life insurance claims management experience within Group policy -TPD claims experience is ideal OR; Workers Compensation or Return to Work claims management experience with an Allied Health background Strong analytical, problem-solving & time-management skills Excellent communication & empathy to support customers during challenging times.
• Solid understanding of injuries, illnesses and treatment