MS Dynamics CRM Support

CareCone Group

Date: 3 days ago
City: Sydney, New South Wales
Est. A$140,435 - A$150,232 / yr ⓘ
Contract type: Full time

Job Title : Ms Dynamics CRM Support

Location : Sydney

Mode: Permanent

Key responsibilities

  • Provide L1/L2/L3 support for Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
  • Troubleshoot application issues, workflows, plugins, and business process flows.
  • Manage users, security roles, teams, permissions, and access issues.
  • Support entities/tables, forms, views, dashboards, and business rules.
  • Investigate data issues and perform SQL queries where applicable.
  • Monitor integrations with Power Automate, APIs, and external applications.
  • Handle incidents, service requests, root-cause analysis, and SLA compliance.
  • Coordinate with developers and functional consultants for bug fixes and enhancements.

Required skills

Total Experience - 5+years

  • Microsoft Dynamics CRM / Dynamics 365 CE.
  • Basic understanding of Dataverse and model-driven apps.
  • Workflows, business rules, and Power Automate.
  • Basic SQL and data management.
  • Familiarity with plugins, JavaScript, and C# is beneficial.
  • Incident management tools such as ServiceNow or Jira.
  • Good communication and troubleshooting skills.

Interested candidates can send their updated resume to or reach me @ M: 61283195529

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