Support at Home Provider Engagement Coordinator

Support at Home (S@H) Provider Engagement Coordinator

Bentleigh East | 0.6 - 0.8 FTE | Be part of aged care reform in action

Join Better Health Network at a time of transformation and growth.

We’re looking for a highly organised, relationship-driven professional to play a pivotal role in the rollout of the new Support at Home (S@H) model supporting older adults to receive the care they need, their way.

Why this role matters

This is more than coordination—it’s about creating seamless client experiences during a major national aged care transition. You’ll be the vital link between clients, clinicians, and providers, ensuring services are connected, timely, and high quality.

What You’ll Be Doing

• Lead the transition of clients from CHSP to Support at Home services
• Act as the key liaison between BHN, clients, and external providers
• Manage intake, referrals, and support plans with precision and care
• Coordinate provider agreements and resolve invoicing queries
• Support clinicians with reporting and ensure data accuracy for billing
• Monitor and track support plan renewals to keep care uninterrupted

What You Bring

• Experience in aged care, community services, or health administration
• Strong coordination, intake, or provider engagement experience
• Exceptional attention to detail and confidence working with data systems
• Ability to manage competing priorities and multiple stakeholders
• Advanced skills in Microsoft Office (especially Excel)
• A proactive, solutions-focused mindset

Bonus points for experience with TrakCare or aged care funding models (CHSP, HCP, S@H).

Why join Better Health Network?

• Be part of a values-led, community health organisation
• Work in a supportive team that values collaboration, respect, and courage
• Contribute to meaningful change in aged care reform
• Access professional development and growth opportunities
• Flexible, inclusive workplace across south-east Melbourne

Ready to make an impact?

If you’re passionate about improving client journeys and thrive in a fast-paced, purpose-driven environment—we’d love to hear from you.

Apply now and help shape the future of care at BHN.

For More Information, Please Contact

Beatrice Wang, Program Manager, Allied Health ***email_hidden***