Customer Experience Associate

Job Title

Customer Experience Associate

Job Description Summary

Job Description Summary

As a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

About the role

• Meet and greet visitors proactively in a timely manner
• Manage reception services to ensure a positive customer experience
• Announce arrival of guests;
• Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
• Accountable for workplace operations
• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
• Ensure locker and parking data integrity is maintained
• Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About you

• Strong reception or hospitality / customer service background
• Professional verbal and written communication skills
• Ability to multi-task
• Able to demonstrate a common sense approach to problem solving
• Minimum completion of Higher School Certificate

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• A Supportive and flexible environment;
• A workplace which promotes diversity and inclusion in everything we do.

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”