Change Analyst

Contract to 01/10/2027 with possible extension | Carseldine, QLD | Hybrid working

Lime Recruitment is currently working with a large Queensland Government client to recruit an experienced Change Analyst. In this role, you will join the Enterprise CRM and Case Management Service (ECCMS) Project to support the successful adoption of a new enterprise platform, assessing change impacts, preparing business readiness, and delivering practical communication and learning interventions across impacted business areas.

Key Responsibilities

• Conduct and document detailed change impact assessments across impacted business areas, roles, processes, systems, and ways of working.
• Identify change risks, dependencies, and mitigation actions to inform change planning, implementation sequencing, and project decisions.
• Support the development and monitoring of business readiness assessments, readiness checkpoints, cutover, and go-live criteria.
• Develop and maintain key change management artefacts, including stakeholder engagement plans, communications plans, and learning materials.
• Plan and facilitate workshops, briefings, interviews, and consultation sessions with business representatives, end users, and delivery teams.
• Develop broad and targeted communications across multiple digital channels (including SharePoint Online, intranet content, and collaboration tools).
• Support learning needs analysis and contribute to the design, coordination, and deployment of quick reference guides, job aids, and walkthroughs.
• Provide go-live, hypercare, and post-rollout support and coaching, capturing feedback to monitor and drive sustained system adoption.

About You

• Minimum 5 years' experience working in organisational change, communications, business readiness, or a similar capacity within a project or program environment.
• Demonstrated experience supporting complex organisational change initiatives involving large-scale digital, ICT, or enterprise systems.
• Proven track record conducting detailed change impact assessments, supporting business readiness, and facilitating transition activities.
• High-level experience developing multi-channel communications, learning needs analysis, and performance- support materials.
• Strong stakeholder management, relationship-building, workshop facilitation, and written communication capabilities.
• Prior experience working within government or a large, complex organisational environment.
• PROSCI or APMG Change Management certification, or experience with MS Dynamics 365, Power Platform, and CRM/Case Management systems is highly desirable.

Why apply through Lime Recruitment?

Enjoy two pay runs per week without contractor fees. As a Queensland owned agency, we offer personalised service and are a Tier 1 supplier to Queensland Government entities. Awarded top performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with Lime for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you. Apply now or contact Kate Gear on 0477 624 569 or Sign in to view email to find out more!