Claims Advisor

Claims Advisor – Workers Compensation

Newcastle | Hybrid after training

Join

Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work.

We are currently seeking experienced

Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands‑on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships.

Why Join Suncorp?

Make a Real Impact

You’ll support injured workers through some of the most challenging times in their lives — helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward.

Flexible Work Options

After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home.

Career Growth & Support

Join a collaborative, values‑led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond.

What You’ll Be Doing

• Managing a portfolio of Workers Compensation personal injury claims, end‑to‑end
• Making timely, evidence‑based decisions in line with legislation, policy, and best practice
• Reviewing and interpreting medical, rehabilitation, and financial information
• Applying cost‑effective and sustainable claims strategies while prioritising injured worker outcomes
• Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders
• Delivering empathetic, professional service to injured workers and key stakeholders in a high‑volume environment

Essential Experience

What We’re Looking For

• Experience within an insurer, scheme agent, or third party administrator

Highly Regarded

• Demonstrated experience in Workers Compensation claims management (e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor)
• Knowledge of Workers Compensation legislation and claims frameworks
• Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health

Skills & Attributes

• Strong communication and stakeholder management skills
• Ability to manage complex information and competing priorities
• Resilience, sound judgement, and a solutions‑focused mindset
• A collaborative approach and commitment to customer outcomes

When you join Suncorp, you’re not just taking a job — you’re building a career with one of Australia’s most trusted employers. We’re committed to your wellbeing, growth, and success.

Here’s What We Offer

• Competitive Salary + Performance Incentives
• Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days
• Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance
• Reward & Recognition: Celebrate your achievements through our reward programs
• Career Development: Ongoing training, coaching, and clear pathways to grow your career
• Community Engagement: Take part in charitable initiatives such as Spirit to Cure

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

About The Team

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.