IT Service Desk Analyst

Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.

What makes Ashurst a great place to work?

• Flexible work options
• Market leading parental leave of 26 weeks paid leave irrespective of gender
• Health and wellbeing benefits, gym membership and corporate health plans
• Genuine opportunities to grow your career through secondments or global opportunities
• Extensive Learning & Development opportunities including tailored professional development for all employees, coaching, mentoring and study support for further education
• We have a strong commitment to social impact, demonstrated by our extensive volunteering and pro-bono opportunities, as well as our award-winning social inclusion and mobility programs
• We are committed to reaching net-zero greenhouse gas emissions by 2050.

The Opportunity

We have an opportunity for an experienced Service Desk Analyst to join our IT team in Brisbane on a 12 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests.

A full job description including a breakdown of responsibilities can be found attached to the role on our careers page http://careers.ashurst.com/

We are interested in hearing from people who have:

• 2+ years of experience in a similar role analysing and troubleshooting IT incidents
• Intermediate to Advanced skills in Microsoft Office & Outlook
• Knowledge of Microsoft Windows, Office 365, Microsoft Active Directory and Document management systems
• Knowledge of Microsoft Azure would be an advantage
• Knowledge of remote working solutions, eg. VPNs and mobile technology
• Work in accordance to ITIL processes and procedures
• Excellent verbal and written communication skills with a s trong customer service focus

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact: ***email_hidden***

# LI-hybrid

Position Description