Network/IT Smart Hand support

Key Responsibilities: • Provide onsite EUC and network smart hands support for incidents, service requests, and installations.

• Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.

• Support network device installations such as routers, switches, access points, and cabling.

• Handle hardware replacements, upgrades, and troubleshooting for end-user devices.

• Collaborate with remote support and service desk teams to ensure timely resolution.

• Maintain accurate logs of dispatch calls, asset details, and work completion reports.

• Coordinate with vendors or third-party support teams when needed.

• Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

• 2 to 5 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.

• Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.

• Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).

• Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).

• Familiarity with ticketing tools like ServiceNow, Remedy, or similar.

• Excellent communication and coordination skills.

• Must have a valid driver’s license and willingness to travel to client sites.

• On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).

• Reporting: Regional Service Delivery Manager / Project Coordinator.

Intersted candidate can drop your CV To ***email_hidden***