Fair Trading Officer

Agency Attorney-General and Justice Work unit NT Consumer Affairs

Job title Fair Trading Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $77,334 - $88,179 Location Darwin

Position number 11267 RTF 348827 Closing 08/06/2026

Contact officer Danielle Wilks on 08 8922 7169 or ***email_hidden***

About the agency www.consumeraffairs.nt.gov.au | www.nt.gov.au/justice

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=348827

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

The position is within a call centre that provides information to the public about consumer protection legislation administered

by NT Consumer Affairs. You will also undertake dispute resolution services to assist resolve disputes between consumers

and businesses.

Context statement

Northern Territory Consumer Affairs is an independent office within the Attorney-General’s Department and administers a

regulatory framework that works to protect community interests through promotion and regulation of business conduct and

informs consumers and traders about their rights and obligations through education and conciliation services.

Key duties and responsibilities

1. Provide information to the public about the laws administered by Consumer Affairs.

2. Provide effective conciliation and dispute resolution services to parties in dispute relating to legislation administered by

NT Consumer Affairs.

3. Interpret and provide information on applicable legislation, primarily the Residential Tenancies Act 1999 and the Australian

Consumer Law.

4. Provide education to stakeholders about consumer protection rights and obligations in the Northern Territory.

5. Monitor the marketplace for compliance with laws administered.

Selection criteria

Essential

1. Demonstrated ability to communicate effectively both verbally and in writing in a high volume service environment,

including the ability to maintain confidentiality and interact effectively with people from diverse cultures.

2. Sound organisation skills including the ability to meet deadlines and work independently and as a team member.

3. Experience utilising computer programs to accurately record information in databases.

4. Skills and experience in alternative dispute resolution techniques to deescalate and negotiate outcomes.

5. Demonstrated ability to interpret and apply legislation or the capacity to gain such an ability in a short timeframe.

Desirable

1. Current NT Driver’s License.

2. Formal qualifications or training in alternate dispute resolution, interpretation of legislation or related discipline.

Further information

Appointment as an Authorised Officer under the Consumer Affairs and Fair Trading Act 1990.