Customer Service Consultant

• Early morning shifts - finish your day by 11am.
• Structured, KPI-driven environment with clear expectations.
• Ideal for reliable contact centre professionals who value routine.

Join a global insurance organisation as a Customer Service Consultant in a fast‑paced, inbound contact centre environment. This part-time, Brisbane CBD, fully in-office role offers $37.13 ph + super, with penalty rates, and suits experienced call centre professionals who thrive in KPI-driven roles and value consistency.

Perfect for early risers seeking structured part-time work with their afternoons free.

What’s In It For You

• $37.13 per hour + super, plus penalty rates.
• Part-time hours with early starts and early finishes.
• Join a stable, globally recognised insurance brand.
• Beautiful, modern CBD office close to Central Station.
• Structured onboarding and thorough training.
• Clear KPIs, coaching and performance frameworks.
• Supportive team culture with experienced leaders.

About The Role

• Part‑time inbound contact centre role within a global insurance organisation.
• Handle high‑volume phone calls, including time‑critical and emotive situations.
• Confidently lead customer conversations and take ownership of outcomes.
• Work in a structured, KPI‑driven environment.
• Navigate 3-5 systems simultaneously while maintaining accuracy and service.
• 100% office‑based for at least the first 6 months.
• Rotating roster Monday - Friday, 5:00am - 11:00am (after training).
• 4-6 weeks paid training, followed by ongoing support.

About You

• Available to work a rotating roster Monday – Friday 5:00am – 11:00am (Shifts will be 5am – 9am; 6am – 10am; 7am – 11am)
• A natural early starter who can perform consistently from 5am.
• Looking for stable, ongoing part-time work, not short-term flexibility.
• Proven experience in a fast‑paced, phone‑based contact centre.
• Confident navigating multiple systems at once (3–5) while talking with customers.
• Comfortable working to KPIs, targets and quality measures.
• Strong tenure with a demonstrated history of reliability and consistent attendance.
• Resilient, adaptable and open to feedback and coaching.
• Confident communicator who can take the lead in customer conversations.
• Able to commit to part‑time, in‑office work in the Brisbane CBD.
• Full Australian unrestricted work rights required.
• Must be able to pass a Police Check.

Please note: This is a high‑accountability role. Reference checks will be conducted early in the process, including verification of attendance and reliability.

What’s Next

If you’re an early riser looking for structured, part-time work in a high-performing environment, we’d love to hear from you. To express your interest and learn more about this exciting opportunity, contact us today. Apply now and be a part of something bigger with Talentpath.

Meg Harper – Recruitment Partner Customer Experience

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0472 770 786