Customer Service Representative

This is a hands-on, relationship-driven role where you’ll manage existing accounts, identify service and repair opportunities, and grow customer relationships through exceptional service delivery and commercial awareness.

If you enjoy being out on the road, talking to customers, and driving business outcomes—this is a fantastic opportunity to step into a role that blends customer service, account management, and sales .

Our client, a well-established and growing national leader in the forklift and access equipment industry , is seeking a proactive and customer-focused Field Customer Service Representative to join their team based in Melbourne’s south-east.

Responsibilities

• Promote and sell planned maintenance programs (PMPs), servicing, and repairs
• Build strong relationships with new and existing customers
• Conduct on-site equipment inspections , identifying issues and opportunities
• Prepare and follow up on repair and service quotations
• Proactively grow your customer base through outbound activity and cold calling
• Act as the key point of contact for customer queries and service needs
• Work closely with internal service teams to ensure smooth delivery
• Identify opportunities to increase service revenue and customer retention

Your Profile

We’re looking for someone who is confident, organised, and enjoys working in a fast-paced, customer-facing environment.

You will bring:

• Strong customer service and relationship-building skills
• A proactive, self-driven approach to business development and sales
• Excellent communication and interpersonal skills
• Strong time management and ability to juggle multiple priorities
• Confidence working autonomously in a field-based role
• Solid computer skills (Microsoft Office / CRM systems)

Mechanical aptitude or exposure to equipment is highly regarded—but not essential

This role is ideal for candidates from a mix of service, sales, and technical environments , such as:

• Field Service Representatives / Service Advisors (automotive, equipment, industrial)
• Account Managers or Territory Sales Reps (B2B services, maintenance, or trade industries)
• Internal Sales or Customer Service professionals looking to move into a field role
• Equipment hire, construction, or industrial service backgrounds
• Technicians or tradespeople wanting to transition into a customer-facing, commercial role
• Experience within forklifts, access equipment, plant hire, automotive, or heavy equipment industries will be highly advantageous

• Additional 5 days anniversary leave on top of annual leave
• Flexible work options including 9-day fortnight or monthly RDO
• Ongoing training, development, and career progression opportunities
• Employee benefits and discounts program
• Work for a stable, nationally recognised business with strong growth

Contact

This is a great opportunity to join a respected organisation where you can build a long-term career, develop your skills, and play a key role in driving customer success and business growth.

Click Apply to submit your application or contact ***email_hidden***