Outpatient and Specialist Clinic Booking Officer

Agency Department of Health Work unit Outpatient and Specialist Clinics

Job title Outpatient and Specialist Clinic Booking Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $77,344 - $88,179 Location Alice Springs

Position number 27650 RTF 349703 Closing 18/06/2026

Contact officer Carlee Brearton on 08 8951 7542 or ***email_hidden***

About the agency http://www.health.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=349703

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Contribute to the effective delivery of Outpatient and Specialist Clinic Services through accurate and timely scheduling of clinics,

which meet the needs of the population of Central Australia.

Key duties and responsibilities

1. Coordinate Specialist Clinics and schedule appointments in accordance with the Outpatient and Specialist Clinic standards and

policies.

2. Provide high-level administrative skills to effectively manage and monitor multiple specialist clinic waitlists.

3. Notify patients and external organisations either in person, in writing, by telephone or text of appointment times, cancellations

or changes to appointments.

4. Effectively liaise with clinicians, patients, and remote communities to coordinate and facilitate Telehealth clinics.

5. Register and update demographic and financial classifications in accordance with the requirements of cross border charging,

Activity Based Funding (ABF) and the National Health Data Dictionary.

6. Perform as part of a multi-skilled workforce to provide a high level of frontline service and patient centred care.

7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken

in order to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1. Demonstrated experience following patient identification processes, registration standards and financial classification with a

high level of accuracy in a Health Care environment.

2. Demonstrated organisational, administrative and problem solving skills and a proven ability to effectively manage time, prioritise

tasks and meet deadlines within a high performing team environment.

3. Strong interpersonal skills, a commitment to high personal work standards and a high level of motivation to achieve desired

outcomes.

4. Demonstrated experience delivering a high level of professional and courteous client focused services to internal and external

clients and stakeholders.

5. Demonstrated experience with management of a waitlist or documentation in a similar nature.

6. Demonstrated experience exercising discretion, initiative and decision making at the delegated level of responsibility, within an

environment requiring management of multiple priorities and competing demands.

7. Demonstrated experience performing calmly and effectively in an environment subject to pressure and change.

8. Demonstrated ability to accept constructive feedback and respond accordingly, with a proven ability to adapt to the demands

of a busy service environment.

9. Experience in appropriately handling confidential and sensitive information in a discreet and professional manner

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice

and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.

For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with

blood or body substances), check with contact person for requirements.