Alumni Support Lead

Alumni Support Lead

Full time | Head Office, Gold Coast with regular inter and intrastate travel

Care, connection and guidance

At Yalari, our scholars remain part of our community long after school. As they step into adulthood, strong support and meaningful opportunities help our alumni stay connected and confident.

The Alumni Support Lead plays a key role in making this happen.

This is a people‑centred role for someone who enjoys building trust, supporting others, and keeping a clear view of alumni engagement. It’s grounded in relationships, organisation and purpose.

About the Role

The Alumni Support Lead provides day‑to‑day guidance to the Alumni Support Officers and helps shape how Yalari engages with alumni.

You’ll coordinate programs, support engagement initiatives, and ensure relationships, systems and communication work smoothly. You’ll also listen to alumni voices to help ensure support remains responsive to their needs. You will work closely with Head of Alumni and Pathways and the wider Executive team to achieve our operational goals and strategic priorities.

Key Responsibilities

Leadership and Team Support

• Provide day‑to‑day leadership and support to Alumni Support Officers, ensuring they feel guided and confident in their community‑based work.
• Foster a consistent, caring and culturally grounded approach to alumni support across the team.

Program Coordination and Delivery

• Lead the design, coordination and delivery of the Mob Meet Up series in partnership with Alumni Support Officers.
• Manage and support the Alumni Council, including coordination, preparation and follow‑up.

Alumni Engagement and Opportunities

• Maintain and refine the alumni engagement segmentation model to support targeted, meaningful engagement.
• Develop and deliver digital communications and campaigns (including EDMs) to increase engagement and participation across alumni and their families.
• Coordinate and recruit alumni for opportunities.

Who You Are

You are calm, organised and relationship‑focused. You enjoy supporting others and holding things together behind the scenes, while keeping people at the centre of your work. You have the willingness to undertake regular inter and intrastate travel. You bring the Yalari CORRIE values to life - showing compassion, openness, respect, resilience, inclusiveness and excellence in everything you do.

Capability and Performance Requirements

• Demonstrated ability to lead and support others using a calm, relationship‑focused
• Strong program coordination skills, with the ability to hold multiple priorities and timelines simultaneously with strong organisational skills and attention to detail.
• Ability to build strong, trust‑based relationships with alumni, communities, partners and internal stakeholders.
• Commitment to culturally safe, respectful practice when engaging with Aboriginal and Torres Strait Islander alumni and communities.
• Clear, kind and confident communication across written and verbal contexts.

Knowledge, Skills and Experience

Essential

• At least three years’ experience in leading remote teams.
• Ability to conduct regular inter and intrastate travel.
• Proven cultural competency, including strong understanding of Aboriginal and Torres Strait Islander peoples cultures and a demonstrated ability to uphold cultural safety.
• The ability to foster respectful; and culturally safe environment and maintain culturally safe interactions.
• Experience coordinating programs, events or stakeholder engagement.
• Experience working with communities, young people or purpose‑driven programs.
• Strong relationship‑building and communication skills.
• High level of professionalism, discretion and reliability.
• Hold a Class C License.
• Hold or ability to obtain a Working with Children Check.

Desirable

• Qualifications in Program Management, Community Development, Social Work or a related field.
• Experience using CRMs or engagement tracking systems.

Why Yalari?

At Yalari, you’ll be part of something bigger than yourself. You’ll work alongside people who care deeply - in a culture that values relationships, trust and integrity. This is an opportunity to do meaningful work, support an incredible team, and help create the conditions that allow young people to thrive through education.

Ready to Apply?

If this role feels like a good fit for you, we’d love to hear from you. Please submit a cover letter outlining your interest and fit for the role, along with your CV. For any questions regarding this role, please call Susie James at 07 5665 8688 or email ***email_hidden***.