Recoveries Officer

We’re looking for a Recoveries Officer to provide specialist support and process recovery activity within the Workers Compensation Claims team.

This role requires proven, hands-on Workers Compensation experience — it is a mandatory, non-negotiable requirement.

The role will be responsible for processing monetary financials in association with Workers Compensation Claims. This role is based in Sydney and will be permanent, full-time.

Key Responsibilities

• Manage a portfolio of S151z recovery claims
• Ensure that all actions and tasks undertaken are in compliance with icare’s requirements
• Ensure compliance with GIO internal policies and procedures including the Injury Management Program and Technical / Procedural Manuals
• Ensure full compliance with Workers Compensation legislation and regulatory requirements
• Adhere to all relevant legislation, policies and procedures when managing the provision of information, products and services to customers
• Maintain current case management, legislative and regulatory knowledge through active participation in training
• Provide expert advice and guidance to Workers Compensation claims staff on recoveries
• Maximise recovery opportunities to meet KPI measures set by icare
• Adhere to business practices to achieve Balanced Scorecard targets

Skills & Experience Required

• Demonstrated experience working within the Workers Compensation industry (Mandatory)
• Practical experience in Workers Compensation recoveries or closely aligned claims functions (Mandatory)
• Strong knowledge and understanding of claims management practices
• Demonstrated experience using web-based administration systems
• Solid understanding of recovery procedures within the icare scheme (highly regarded)
• Strong working knowledge of:
• Workers Compensation Act 1987
• Workplace Injury Management and Workers Compensation Act 1998
• Relevant amendments and associated legislation
• Understanding of case law governing third-party recoveries

Why Join Suncorp?

Benefits

Join one of Australia’s most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success:

• Competitive annual salary + performance-based incentives
• Generous leave offerings including annual, personal, flexible, loyalty and parental leave
• Hybrid working options
• Staff discounts across 400+ retailers and Suncorp brands
• Reward & recognition programs
• Ongoing professional development and clear career pathways
• Opportunities to give back through community initiatives

Why This Role Matters

This role enhances our ability to progress icare claims effectively and reduce complaints by providing focused, proactive support. You’ll complement existing teams and contribute to improved service delivery, with visible impact to senior leadership.

Take the next step in your Suncorp career — apply now and help us deliver better outcomes for our customers.

If you require more information or support to participate equitably in our recruitment process, please contact ***email_hidden*** for a confidential conversation.