Organization Manager

Company Description

SW Brokerage is a dedicated team of experienced finance brokers supporting clients through home buying, business, and commercial lending journeys, medico, construction. The company focuses on understanding each client’s goals and financial aspirations to provide tailored lending solutions and clear guidance. With an emphasis on personalised assistance, SW Brokerage offers attentive customer service throughout the entire loan application process and beyond. Team members work in a collaborative, service-oriented environment where building long-term client relationships is a key priority. The organisation values professionalism, integrity, and a client-first approach in every interaction.

Role DescriptionJoin an award-winning, industry-recognised mortgage brokerage experiencing strong growth across South East Queensland. At SW Brokerage, client care is at the heart of everything we do, reflected in our combined Google reviews and reputation for delivering exceptional service, clear communication, and long-term relationships. To us, customer care means being proactive, responsive, and committed to delivering an outstanding experience at every stage of the client journey.This is a leadership role responsible for overseeing settlements, client retention, and operational excellence while supporting and managing brokers, team members, and offshore staff. You will play a key role in ensuring accountability, maintaining high performance standards, coordinating workflows, and fostering strong collaboration across our Brisbane, Gold Coast, and offshore teams.Working closely with clients, brokers, referral partners, and internal stakeholders, you will drive seamless communication, efficient operations, and exceptional service outcomes that support the continued growth of the business. Strong management, leadership, organisational, and relationship-building skills are essential, along with a passion for developing people, improving processes, and delivering outstanding client experiences.Contact me on ***email_hidden*** or inbox on linkedin

Qualifications

• Strong organizational, time management, and multitasking skills to manage competing priorities and deadlines.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients, lenders, and team members.
• Proficiency with office productivity tools (e.g., MS Office or Google Workspace) and aptitude for learning brokerage or CRM system & AI tools
• Experience in office management, operations coordination, or administrative leadership, ideally within financial services or a professional services environment.
• Ability to analyze processes, identify inefficiencies, and implement practical improvements.
• High attention to detail, accuracy in documentation, and commitment to maintaining confidentiality and compliance.
• Collaborative mindset, with the ability to support and coordinate cross-functional teams in a fast-paced setting.
• Relevant tertiary qualification in business, administration, finance, or a related field is advantageous but not mandatory.
• Prior experience in a finance, branch management, lending, or brokerage environment is beneficial.
• Can do attuide!