CTP Claims Consultant

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

Make a real difference in a customer-focused role supporting people after a motor accident. As a CTP Claims Consultant, you’ll speak with customers, understand their situation, and guide them through their recovery journey. Using your communication skills and empathy, you’ll help organise support and keep customers informed every step of the way, while managing your own portfolio and performance targets. This is a permanent full-time role based in Tarndanya (Adelaide).

What You'll Do

• Manage new CTP claims end-to-end, including making early contact with injured parties to understand circumstances, injuries, and support needs
• Build strong relationships with customers, guiding them through the claims process with clear communication and regular updates
• Assess and approve treatment and support services in line with guidelines and customer needs
• Proactively manage a portfolio of claims, staying ahead of issues and minimising inbound queries through regular communication
• Work collaboratively with internal stakeholders (e.g. liability partners) while taking ownership of your claims and outcomes
• Provide clear, empathetic and proactive support to people recovering from physical or psychological injury

What You'll Bring

• Customer service background with a passion for helping people and delivering great experiences
• Strong people skills – confident on the phone, able to build rapport quickly and ask the right questions
• High empathy with the ability to support customers through challenging situations
• Well organised with good time management to handle multiple tasks
• Proactive and curious, willing to take ownership and follow a claim through from start to finish

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 24 June 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.