Product Owner, Customer Communications

Job Description

• Two roles available, leading customer communication outcomes across either Home Claims or Motor Claims in Consumer Insurance
• 12-month Contract with Hybrid work with strong career development pathways
• Drive meaningful change through customer-led transformation

About The Role

As Product Owner, Customer Communications, you will contribute to a purpose-led transformation across Consumer Insurance Claims. You will lead cross-functional initiatives to deliver clear, timely and meaningful communications for customers. This role enables you to influence experiences, improve customer outcomes and support strategic objectives across Consumer Insurance.

What You’ll Do

• Lead a cross-functional initiatives to deliver customer communication outcomes aligned to Claims and Consumer Insurance strategy.
• Manage end-to-end delivery, ensuring clear requirements, structured testing and smooth implementation of communication solutions.
• Prioritise the backlog based on customer needs, business outcomes and regulatory obligations to maximise delivered value.
• Partner with stakeholders across claims, technology and risk to design solutions that improve clarity and customer experience.
• Provide clear direction and maintain focus on delivering outcomes that support customers during claims journeys.
• Monitor delivery progress, manage risks and provide regular updates to stakeholders on outcomes and performance.

What You’ll Bring

• Experience in insurance or financial services, with strong understanding of customer and claims environments.
• Demonstrated ability to lead delivery in agile or project environments, including backlog prioritisation and requirement definition.
• Strong stakeholder engagement skills, with the ability to align business and technology teams to achieve outcomes.
• Technical and data literacy, enabling you to work with systems, communication platforms and data insights.
• Analytical thinking skills to identify opportunities, solve problems and improve customer communication experiences.
• Ability to manage competing priorities with clear goals and structured approaches in a dynamic environment.

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.