Market Research & CX Consultant

Market Research & CX Consultant

Sydney | Permanent | Customer Experience, Insights & Research

Looking for a role that combines research, consulting, customer experience and technology?

We’re partnering with a growing specialist consultancy that helps organisations better understand their customers, employees and markets through research, insights and experience management programs.

They’re looking for a Market Research & CX Consultant to join their Sydney team.

This is a client-facing role where you’ll work directly with organisations to design research programs, manage delivery, analyse findings and turn data into actionable recommendations.

What you’ll be doing

• Managing relationships with a portfolio of clients
• Designing and delivering quantitative and qualitative research programs
• Developing surveys and questionnaires
• Analysing data and producing insight-led recommendations
• Creating dashboards and reporting solutions
• Supporting clients to maximise value from their experience management programs
• Managing projects from planning through to delivery
• Working with modern research, analytics and AI-enabled tools

What we’re looking for

• 2-6 years’ experience in market research, customer insights, CX or experience management
• Strong quantitative research skills
• Experience designing surveys and reporting findings
• Confidence engaging with clients and presenting insights
• Exposure to similar research platforms
• Strong analytical and problem-solving capability
• Excellent communication and project management skills

Why consider it?

• Broad exposure across industries and clients
• Blend of research, consulting and technology
• Strong career development opportunities
• Growing business with an entrepreneurial culture
• Opportunity to work on meaningful customer and employee experience initiatives

If you’re interested, hit apply or email ***email_hidden***.