Customer Experience Officer

Job Task Analysis - Aquatic & Leisure Customer Service

• Join our expanding team, providing exceptional service, membership sales and support
• Casual positions available
• Leisure Operational $31.70 per hour (casual +25% loading)
• Location: Mordi Aquatic Centre & Waves Leisure Centre

About The Team

The City of Kingston proudly manages a network of Aquatic and Leisure Centres that play a vital role in supporting the health, wellbeing and connection of our diverse community. Our facilities play a vital role in providing inclusive, accessible, and high-quality programs and services that inspire people to live active, healthy, and connected lives.

About The Role

The Customer Experience Officer is responsible for delivering high-quality service, providing support to members and learn to swim families. The role has a focus on sales, supporting membership enquiries and program registrations. The Customer Experience Officer will have a strong focus on user experience to support member retention.

What You’ll Deliver

• High-quality, responsive and customer focused service
• Drive membership growth through effective sales and engagement
• Contribute positively to team performance and overall and centre success
• Maintain operational compliance, reliability and adherence to procedures

Your Skills And Experience

• CPR and Level 2 First Aid
• Working with Children Check
• Previous experience in a customer service role
• Sales experience is desirable but not essential

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How To Apply

To learn more about this role, please view the full Position Description on our Careers website.

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button.

All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies

Enquiries

For any enquiries about the position, please contact, Ian Jenkins, Head of Business Services at ***email_hidden***.

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at [email protected]

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, We Believe In Fostering An Inclusive Workplace Where Everyone Feels Valued. We Support Diversity And Encourage Applications From Persons Of All Backgrounds. Here Are Some Reasons Why You Might Love Working With Us

• Learning and development opportunities through professional development programs
• Career development opportunities,
• Employee Assistance Programs (EAP)
• Social club events
• Close to public transport
• Free onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.