Service Manager Youth Homelessness Services

For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion.

At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you are needed. Belong right here.

About the Role

As the Service Manager, Youth Homelessness Services , you will provide strategic and operational leadership across a portfolio of programs supporting young people at risk of, or experiencing, homelessness in the Redlands, Logan, and Brisbane regions . These services span crisis accommodation, transitional housing, and intensive case management, working to deliver safe, stable, and developmentally appropriate support for young people.

Working in close partnership with the Group Manager, you will oversee all aspects of service delivery and performance, including program operations, people leadership, financial sustainability, quality and practice governance, contractual compliance, and risk management. You will ensure services are responsive to the complex and evolving needs of young people, while aligning with Anglicare Southern Queensland’s strategic priorities and commitment to best practice.

This role provides a unique opportunity to lead the establishment and implementation of the Beenleigh Youth Homelessness Accommodation program , a new 30-unit facility for young people and young families. You will play a pivotal role in shaping a new service model, embedding strong operational foundations, and creating a safe, youth-focused environment that promotes stability, independence, and positive long-term outcomes.

You will champion a trauma-informed, person-centred approach , fostering a culture that prioritises safety, inclusion, and empowerment for young people. Through strong leadership and coaching, you will build and support high-performing multidisciplinary teams, ensuring staff are equipped to deliver consistent, high-quality care and support.

The role also requires strong collaboration and stakeholder engagement, working closely with internal programs, Service Managers, housing and homelessness networks, community partners, and funding bodies to strengthen service integration and create seamless care pathways for young people across the service system.

This position is ideally suited to a values-driven and experienced leader who is passionate about improving outcomes for young people, driving service excellence, and leading impactful programs that make a meaningful difference in the lives of those experiencing or at risk of homelessness.

Responsibilities

• Provide strategic and operational leadership across a large portfolio of services, ensuring alignment with Anglicare’s mission, values, and strategic direction.
• Lead, coach, develop, recruit, and retain a high-performing team through a participative and consultative leadership approach.
• Foster a customer-centric, quality-focused, and innovative service culture that supports positive outcomes for clients and communities.
• Oversee the delivery of high-quality, holistic services, ensuring compliance with care governance, funding requirements, and organisational standards.
• Manage operational performance, resources, budgets, and funded programs to ensure services are sustainable, efficient, and operating at optimum levels.
• Drive continuous improvement initiatives, evidence-based practice, innovation, and quality enhancement across service delivery.
• Lead risk management, safety, compliance monitoring, audits, and complaint resolution processes to maintain safe and effective services.
• Build and maintain strong relationships with stakeholders, including community partners, schools, parishes, and external agencies to enhance service outcomes.
• Contribute to strategic planning, KPI development and reporting, service growth opportunities, and future funding initiatives.
• Promote a positive team environment by leading staff meetings, professional supervision, training, and ongoing professional development opportunities.

Qualifications, Credentials and Other Requirements

• Current National Police Certificate
• Current Blue Card (Working with Children)
• Current Queensland Driver Licence
• Undergraduate degree in health, human services or related field
• Postgraduate qualifications in one of the above areas and / or Business Management (desired)
• Ability and willingness to travel with the service region
• Extensive experience managing the operations of a designated area in accordance with legislation, relevant standards, funding contracts and internal policy
• Experience developing an operating budget and managing operations within budget
• Recruiting, motivating and leading a team; experience in change management and building a success oriented culture
• Commitment to flexible working hours as required.

Why you will love working with Anglicare Southern Queensland

• Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
• Know your role is making a real difference supporting Queenslanders in need.
• Value-driven organisation rooted in Love, Care, Hope & Humility.
• Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
• Novated Lease – pay for your car and running costs with pre-tax dollars!
• Corporate Health Insurance Discounts with Bupa and Medibank.
• Benefits App – Discounts and cash back at retailers (Woollies, Big W, Myer & more!).
• Referral App – $1 for each time you share a job and up to $300 for a successful referral.
• Wellbeing App – Mental, Physical and Financial wellbeing support.
• A culture of recognition with our Annual People Awards.
• 24/7 Employee Assistance Program & Pastoral Care Support.

What’s next?

Apply now and send us your most recent CV.

Note: The successful candidate will commence in the role in August Month.

We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please contact: Grace – ***email_hidden***

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ; communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.