Regional Resolution Support Partner

Overview

Work Type: Ongoing - Full-time

Salary: Salary not specified

Grade: Grade in advertisement

Occupation: Human resources

Location: Grampians - Ballarat

Reference: VG/1928422

• Location | Ballarat, Horsham or Ararat
• Full Time | Ongoing
• PTA 5 | $107,864 pa plus 12% superannuation CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day. Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on. We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve. To learn more about who we are and the work we do, visit our About Us page. About the Role We are seeking a highly credible, empathetic and solutions focussed professional who can build trusted relationships, navigate complex interpersonal situations with diplomacy and fairness and empower volunteers and leaders to resolve issues constructively. The newly created Regional Resolution Support Partner will play a pivotal role in supporting CFA Volunteers, leaders and brigades to create respectful, inclusive and high performing environments. This is a unique opportunity for a skilled practitioner in conflict resolution, human resources, coaching or people management to make a meaningful impact across our volunteer community. Through early intervention and prevention strategies, you will work closely with our regional leaders and support teams, to empower CFA members to manage conflict and communication challenges themselves, promoting self-determination and personal agency. As the primary regional contact for informal volunteer related matters, you will help prevent and resolve interpersonal issues, strengthen leadership capability and foster healthy brigade culture that enables members to thrive. Working within CFA's governance framework, including complaint resolution policies and procedures, you will triage informal matters locally, coordinate local engagement, support leaders through resolution processes and assist in preparing matters for formal escalation where required. With responsibility for the West region of Victoria, work locations include Ballarat, Ararat OR Horsham district offices. This position does involve travel, including after-hours travel and weekend work at times. The successful candidate will have access to a CFA pool car for this purpose. A driver's license is a requirement of this role. Part time and job share opportunities are open for consideration. About you To be successful in this role you will bring:
  • Strong HR consulting experience with excellent interpersonal, mediation, and resolution skills to support early intervention.
  • Ability to negotiate and influence multi-party interpersonal conflicts at all levels of an organisation.
  • Experience in designing and delivering evidence based and trauma informed initiatives and workshops, specifically in the fields of conflict resolution and culture.
  • Understanding of broader HR strategies and concepts and their practical application in large, complex organisations.
  • Experience in inclusive communication, ability to build trust and rapport, and cultural awareness while maintaining impartiality.
  • Experience in building and maintaining strong, effective relationships with key internal and external stakeholders, ideally in a volunteer or community context, while navigating diverse priorities.
  • Ability to think systemically and communicate complex issues to a variety of audiences, translating analysis into practical local interventions.
  • Tertiary qualifications in HR or related discipline highly regarded.
  A detailed position descripti on is attached. Why choose CFA
  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-Life Balance: Paid parental leave, generous leave provisions
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Health Ready programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways
  Your Application Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role. Pre-employment Checks Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references. Applications close: 11:59pm 21 June 2026. What to expect from our recruitment process CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***email_hidden*** The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***email_hidden***

Applications close Sunday 21 June 2026 at 11.59pm

Posted

5 June 2026