Communications and Engagement Officer

Communications and Engagement Officer

• Clerk Grade: 7/8 $113,574 - $125,720 plus super
• Ongoing Full Time opportunity
• Location: Parramatta (Hybrid working available). Minimum 2-3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.

About the team

Government Shared Services (GSS) is a division of Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW.

Client & Commercial Solutions (C&CS) supports GSS by strengthening governance, managing client relationships, and providing assurance, commercial, and financial oversight to enable effective and reliable shared service delivery.

About the role

We're looking for a proactive Communications and Engagement Officer to support the delivery of clear, engaging communications across Government Shared Services. Working with the Principal Communications Specialist, you'll create content, support communication strategies, and help strengthen stakeholder engagement.

You'll maintain digital channels, coordinate events and activities, and monitor performance to drive improvement. This role suits someone who enjoys a mix of content creation, coordination, and working collaboratively in a fast-paced environment.

Your day-to-day

• Reporting to the Principal Communications Specialist, you will:
• Develop and deliver high quality communications and engagement content across digital and internal channels
• Support the design and implementation of integrated communications and stakeholder engagement strategies
• Maintain and update digital content across websites and platforms, ensuring accuracy and timeliness
• Monitor and evaluate communication activities, producing reports and insights to drive continuous improvement
• Coordinate events, forums, and engagement activities, including logistics and supporting materials
• Build and maintain strong relationships with stakeholders to understand and meet communication needs
• Provide project coordination and administrative support to ensure delivery of initiatives on time and within scope

To be successful in this role you will demonstrate:

• Strong written and visual communication skills, with the ability to produce clear, engaging content
• Experience supporting communications and engagement strategies in a complex environment
• Ability to manage competing priorities and deliver to tight timeframes
• Strong stakeholder engagement skills, with a collaborative and customer focused approach
• Analytical capability to monitor performance and identify opportunities for improvement
• Sound project coordination skills, with attention to detail and a focus on outcomes

How to apply

If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience align with the role.

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW
• We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
• Flexible leave so you can recharge and make time for what counts
• Much more than just a job, you can build a career here
• Access to health and well-being programs including Fitness Passport

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Tiffany Martin via ***email_hidden***.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 19 June 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***email_hidden***.

For more information, please visit

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