Business Concierge Officer

Salary: $83,480.00 - $95,636.00

Job Type: Permanent - Full Time

Location: Stonnington City Centre, 311 Glenferrie Road, Malvern + Working from home

Job Category: Economic Development

Please view the below documents for this position:

• Position Description
• Inherent Requirements
• Benefits

The Business Concierge Officer offers a personalised consultive support service to new, existing and potential businesses in Stonnington either directly, through front counter, telephone and online enquiries or via any other Council channels or entry points (including business visits) to improve the businesses’ customer experience. The Officer is a central point of contact for businesses during the permit enquiry, application and approvals process.

The Concierge role also leads the administration of Economic Development’s customer contacts database and provides administrative support to other initiatives led by the Team, including the Grants Program. You will provide support to various business accross all areas of the City of Stonnington including Chapel Street, Armadale and South Yarra precincts. This is a busy and exciting opportunity!

Key Responsibilities

• Successfully guide new and existing businesses through Council processes, permits, and regulatory requirements. Organise, host and attend meetings at Council offices or onsite with businesses as required.
• Build strong relationships with local businesses by providing proactive support and tailored advice throughout their business journey
• Ability to advocate for business needs within Council to identify areas of support and uplift in services
• Support businesses to complete permit applications accurately and efficiently, reducing processing delays.
• Coordinate and facilitate productive meetings between business owners, operators, and relevant Council stakeholders.
• Ensure consistent follow-up and action tracking to achieve positive outcomes from meetings and applications.
• Effectively liaise across Council departments to resolve business issues and improve service delivery outcomes.
• Identify and recommend service improvements that enhance the customer experience for local businesses.
• Strengthen collaboration between businesses and Council through clear communication and responsive problem-solving.
• Providing outreach business support information to businesses experiencing business disruptions or temporary closure due to emergencies.

Join us in this full-time permanent role, offering a competitive salary range of $97,625.98 - $105,729.74, plus 12% superannuation.

Desired Skills And Experience

What you’ll need to succeed

Show off your problem solving and outcomes focussed mindset to make a difference to Stonnington businesses.

To be suitable you will have

• The ability to work in partnerships on initiatives and projects and an understanding of the implications for effective teamwork and service delivery.
• Ability to plan and organise work to meet quality standards and manage frequent competing requests for information or action from customers with minimal supervision
• Strong verbal and written communication skills to engage clients and colleagues clearly and professionally
• Ability to work cooperatively with diverse groups, fostering a supportive environment and building strong relationships.

It is essential that you have an engaging manner and ability to build strong relationships as well as a desire to provide excellent customer service and support to Council’s many businesses.

It is preferred that you have

• Knowledge or understanding of Planning and local laws
• Knowledge of Local Government Grant administration processes
• Understanding around running a business and the commercial pressures on businesses
• Understanding of customer relationship management systems

Enquiries

For enquiries relating to the role, please contact Jess Dyer – Acting Economic Development Coordinator on ***email_hidden***

For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.

Submitting your application

In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington

The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.

Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

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