Service Designer

We’re seeking an experienced Service Designer for a 6-month contract to help shape and improve complex end-to-end service experiences within a large-scale public sector environment.

This role sits at the centre of participant and staff experience design, where you’ll turn research and insights into practical, testable service improvements that make a real difference to how services are delivered and experienced.

You’ll work across multidisciplinary teams, engage with a wide range of stakeholders, and play a key role in identifying opportunities, designing future-state experiences, and improving existing service journeys.

What you’ll be doing

• Conduct qualitative and quantitative research to uncover user and staff insights
• Translate insights into clear service opportunities and design improvements
• Map and document current-state services, journeys, and processes
• Design and test future-state service concepts using iterative design approaches
• Facilitate workshops and co-design sessions with stakeholders and service users
• Develop prototypes and service concepts using tools such as Figma
• Advocate for user experience across end-to-end service delivery
• Work within complex operational and policy environments to improve service outcomes
• Engage and manage key stakeholder relationships across internal and external groups

What you’ll bring

• Strong experience in qualitative and quantitative user research
• Ability to clearly communicate design ideas and insights to diverse stakeholders
• Proficiency in creating prototypes and service concepts in Figma
• Strong understanding of design thinking and iterative, user-centred design practices
• Solid problem-solving skills in complex service environments

Nice to have

• Familiarity with agile and lean delivery environments
• Understanding of how service design connects to business processes and policy outcomes

Important

Australian Citizenship is required and must be confirmed prior to engagement.

To apply please send your resume or contact Nat on 0430 292 875 or ***email_hidden***