Operations Manager

Title - Operations Manager

Business unit - Property & Asset Management – NSW

Reporting to - Centre Manager

Key stakeholders - Drivas Property Group (Client), JLL, Centre Manager, Regional Operations Manager

Duties & responsibilities

• All internal compliance procedures implemented and adhered to
• Accountable for complying with company OHS policies and for the implementation of the safety management systems
• Establishing quality standards for the facility aimed at meeting or exceeding customer & retailer expectations
• Coaching team members on a one-on-one approach to facilitate their performance improvement and personal growth
• Producing an annual budget and gaining approvals
• Providing a detailed 10 year Capex program that validates annual program and informs owners of long range funding requirements
• Develop and implement a strategy to minimise customer and retailer disruption during development
• Monitoring on site fitouts on a daily basis
• Provide a safe workplace for all team members, customers and visitors by regularly reviewing the workplace for hazards
• Co-ordination, control and compliance of all contracts/ service agreements and supervision of onsite contractors
• Environmental Management
• Management of Essential Services
• Monthly Management Report

Performance objectives

• Regulatory Compliance
• Risk Management
• Stakeholder Relationship and Communication
• People Management
• Budgets & Reporting
• Capital Expenditure
• Development Activity
• Tenancy Delivery
• Occupational Health & Safety

Key skills

• Excellent time management and ability to work to deadlines are essential
• Well organised, self-starter who can manage a range of competing priorities and projects
• Well organised, self-starter who can manage a range of competing priorities and projects
• Ambitious with high level of energy and commitment
• Can resolve complex / technical issues in a practical manner
• Team player with communication and influencing skills
• Ability to work independently and make decisions
• Must display strong initiative and skills to ensure that ongoing changes affecting facilities management are anticipated and managed
• Professional presentation skills: engages an audience, creates interest and excitement, simplifies potentially complex items and makes them simple to enable effective understanding and learning of the information and message for all
• Tenacious, won’t give up attitude determined to accomplish the best outcome; firm resolve
• Communicates courteously and proactively, learns customers short and long-term needs, understands and appreciates issues from customer’s perspective

Employee specification

• Experience in property facilities management including exposure to managing to regulatory requirements
• Strong technical knowledge of building operations, legislation and management skills
• Experience in managing contractors on-site and meeting appropriate standards
• Experienced in Work Health & Safety (WH&S) and environmental management requirements