Customer Service Representative

• Opportunity to help customers and make an impact
• Fast-paced, engaging work environment

About Our Client

This opportunity is with a well-established business services provider based in Parramatta. The organisation is recognised for its commitment to delivering quality solutions and fostering a collaborative work environment.

Job Description

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer satisfaction.
• Follow up with customers to ensure their issues have been resolved.
• Identify and report on trends in customer feedback to improve service delivery.
• Adhere to company policies and procedures while providing customer support.

The Successful Applicant

A Successful Customer Service Representative Should Have

• Previous experience in a customer service or support role within retail or FMCG industry.
• Strong verbal and written communication skills.
• Ability to handle challenging situations with professionalism and empathy.
• Attention to detail and strong organisational skills.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and customer satisfaction.
• Flexibility to adapt to changing priorities and tasks.
• Proven ability to work both independently and collaboratively within a team.

What's on Offer

• Hourly pay ranging from AUD 35.0 to AUD 43.0 plus superannuation.
• Flexible temporary position offering a chance to gain valuable experience.
• Supportive and collaborative team environment.
• Develop your skills within the business services industry.

If you're passionate about delivering excellent customer service and are ready to take on a new challenge in Parramatta, we encourage you to apply today!

Contact: Lara Wilson

Quote job ref: JN-062026-7051542