Community Ambassador

What this job involves

Site Operations

• Create a comfortable, welcoming and hospitable experience for employees and their guest.
• Boost agility in the workplace by managing up-to-date visitor information.
• Handle internal & external calls and correspondence.
• Anticipate client needs through observation to create memorable experiences.
• Manage stationery requisition and related inventory management.
• Assist with invoicing processes to support financial management in a timely and accurate manner.
• Ad-hoc responsibilities assigned by Workplace Manager.

Human Experience

• Support the delivery the account’s Human Experience Roadmap at the site to uplift workplace experience, community engagement and sense of wellness and well-being at the site.
• Support the delivery of programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride.
• Support all regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I.

Customer Services

• Foster a sense of community and create happiness at work for our team, our client and their guest.
• Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services

• Deliver concierge service with local expertise and insider knowledge.
• Manage transportations request from visitors and employees.

Conference Meeting Room Booking

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Mail Delivery Services

• Organise receipt and deliveries of all mails and courier services.
• Manage mail distribution records and mail logs .

Any other tasks not stated here that are consistent and in line with the role of Community Ambassador - Reception.