Australian English Voice Customer Service Representative | Remote | Sydney

Australian English Voice Customer Service Representative

Qualified applicants will be contacted via email regarding the next steps in the hiring process.

We are seeking a professional Australian English-speaking Voice Customer Service Representative to support customer interactions, communication projects, and AI-related initiatives. The ideal candidate possesses excellent verbal communication skills, an authentic Australian accent, and the ability to engage naturally with customers while maintaining professionalism.

Responsibilities

• Handle customer interactions in Australian English via voice-based platforms.
• Communicate clearly, professionally, and courteously.
• Follow scripts, guidelines, and communication protocols when required.
• Accurately document interactions and feedback.
• Maintain high-quality customer service standards.
• Meet performance goals and project deadlines.

Requirements

• Native Australian English speaker.
• Authentic Australian accent with clear pronunciation.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Reliable internet connection and a quiet work environment.
• Ability to work independently and follow instructions.

Nice to Have

• Previous customer service, call center, support, or communication experience.
• Experience with CRM systems and customer support tools.
• Familiarity with AI, language, or localization projects.

Qualified applicants will be contacted via email regarding the next steps in the hiring process.