Technical Business Analyst

Detailed JD

• The role will primarily support Marketing Technology (MarTech) initiatives, including loyalty, offers, gaming, CRM, DMB CMS, and customer engagement platforms.
• Able to work on-site at the McDonald's Thornleigh office as required.
• Demonstrated Business Technical Analyst (BTA) skills, including requirements gathering, analysis, documentation, and stakeholder engagement.
• Proactive and able to work independently in a fast-paced environment, managing multiple priorities while maintaining quality and attention to detail.
• Strong written and verbal communication skills, with the ability to engage effectively with both business stakeholders and technical teams.
• Experience supporting and troubleshooting business applications.
• Well organised, prepared for meetings, and able to provide clear and timely status updates.
• Able to work with ambiguous requirements, clarify expected outcomes, and translate business needs into actionable deliverables.
• Produces quality documentation and reliably follows through on commitments.
• Able to quickly learn and develop an understanding of new platforms, technologies, business processes, and system capabilities.
• Comfortable working in an Agile or iterative delivery environment.
• Collaborative team player who contributes positively to team outcomes and discussions.
• Able to identify risks, issues, and dependencies and escalate them appropriately.
• Willing to perform hands-on delivery activities, including testing, release coordination, meeting administration, note-taking, documentation updates, and other project support tasks as required.