Systems Engineer

• Systems Engineer
• Full Time Permanent Role
• Adelaide Based Position

Join a growing technology team as a Senior Systems Engineer, delivering Level 3 technical support and leading infrastructure projects across Microsoft, cloud, networking and cyber security environments. You’ll troubleshoot complex issues, mentor junior engineers, and build trusted client relationships while delivering high-quality IT solutions.

Responsibilities

• Provide Level 3 technical support across server, cloud, networking and end-user environments.
• Design, implement and support IT infrastructure solutions and technical projects.
• Troubleshoot and resolve complex infrastructure, systems and network issues.
• Monitor, maintain and optimise client environments to ensure performance, availability and security.
• Act as the technical escalation point for high-priority incidents and complex service requests.
• Configure, administer and support Microsoft technologies, cloud platforms, identity services and backup solutions.
• Assist with the design and implementation of secure network and infrastructure architectures.
• Deliver projects on time while ensuring quality, documentation and compliance with best practices.
• Build and maintain strong relationships with stakeholders by providing exceptional technical support and advice.
• Produce and maintain technical documentation, system configurations and operational procedures.
• Mentor and support junior engineers through technical guidance, knowledge sharing and coaching.
• Promote continuous improvement by identifying opportunities to enhance processes, security and service delivery.
• Participate in ongoing professional development to stay current with emerging technologies and industry best practices.

Skills And Qualifications

• Proficient in using assembling, troubleshooting and maintaining Personal Computing Hardwares, such as desktops and laptops;
• Microsoft Personal Computer Operating Systems, including installation, configuration and administrative tasks;
• Microsoft Server Operating Systems, including deploying and managing Window’s Server Environments, and effective management of Active Directory;
• Microsoft 365 Microsoft Suite, such as Exchange Online, OneDrive, SharePoint, Entra ID & Teams.
• Understanding of core Microsoft SaaS based applications such as Entra ID, Azure, Purview, Defender;
• Extensive experience using WatchGuard product stack;
• Extensive experience using Veeam data protection applications;
• Knowledgeable in Network Server Hardwares;
• Proficient in utilising Performance Monitoring and Diagnostic Tools;
• Extensive knowledge in implementing and managing Firewall & Network Security Systems;
• Extensive understanding of zero-trust networks and concepts;
• Familiarity with PC Business Application Software tools;
• Possesses a fundamental understanding of Transport Protocol Concepts;
• Familiarity with Local Area Networks (LAN) at the Infrastructure Level;
• Experience in configuring and maintaining LAN Communication Hardware, i.e., routers, switches and access points;
• Experience using internal/external communication systems, including telephone, conferencing, live chats and inbound or outbound enquiry management platforms;
• Knowledge of infrastructure back-up best practices;
• Familiarity with Wide Area Network (WAN) Concepts at the Infrastructure Level;
• Familiarity with Internet Software Tools & Protocols;
• Possesses fundamental knowledge in IT Security principles, such as risk assessment, threat mitigation and compliance;
• Has experience in integrating various IT systems and applications;
• Current and valid drivers licence.

Apply now or reach out to Ivan Aureus 0480 806 152 for a chat.