Retail Store Manager

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek Retail Store Leaders who build great teams, drives a dynamic people culture creating strong connections and has a preference and passion to work with an international brand in a fast-paced environment.

About the Role

As our Store Manager, your role involves overseeing our Lindt Chocolate Shop which retails an extensive range of Lindt Chocolates and has a delicious takeaway offering of Lindt hot and cold chocolate drinks, coffee, and ice cream.

Lead the store's performance, fostering a supportive team environment, achieve sales and manage expenses to deliver profitability, guiding and coaching our ambassadors to deliver on brand expectations, and managing day-to-day operations. This includes multitasking between customers, inventory management, food safety compliance, visual merchandising, preparing takeaway drinks and ice cream all with an exceptional customer centric approach.

We're looking for a proactive leader who motivate their team and delivers an unparalleled customer experience, reinforcing our brand whilst adhering to local compliance in food handling, health and safety. You thrive in a high energy busy hands-on environment where you and required to multi-task strength and lead with a premium mindset, understanding global brand identity.

What we would like you to bring

• Previous experience in a Store / Assistant Manager role in a fast-paced QSR, Retail or hospitality environment
• Experienced knowledge in workforce planning from recruitment to preparing rosters, achieving labour budgets for a store team of approx. 20 employees
• Able to work autonomously, whilst proactively communicating into the State Manager
• Ability to grow your local community and drive return sales through your charismatic and positive personality that is infectious with your team leadership
• Strong time management skills, ability to work effectively and with deadlines
• Calm and consistent approach in a demanding high-volume environment
• Ability to lead and coach a team
• Understanding of quality assurance and competent in Food Safety Standards
• Previous barista experience or interest will set you up for success
• Previous retail experience in inventory management, stocktake, visual merchandising and store presentation principles highly regarded

What we can offer you

• Career opportunity and leadership development
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We'd love to get to know you!