Information Management Systems Support Coordinator

• Permanent full-time position at the City of Ballarat
• Band 6 salary: $91,938 plus superannuation
• Key role supporting Information Management, electronic documents /records and archives systems and practices
• Advanced Content Manager/TRIM administration, configuration and support experience is highly desired.

About The City Of Ballarat

The City of Ballarat, 100km west of Melbourne’s CBD, is one of Australia’s largest inland regional cities. Ballarat is uniquely located with easy access to Melbourne, Geelong and Bendigo.

The City of Ballarat has a growing economy that attracts and retains innovative businesses, employs a highly skilled workforce and attracts new residents whilst promoting the city’s unique heritage and vibrant cultural life. Ballarat has all the services, retail and entertainment opportunities you'd expect to find in a metropolitan setting but with a relaxed country attitude. With affordable housing at a fraction of Melbourne prices and a progressive leadership team, now is a great time to join the City of Ballarat.

The role

• We’re seeking an Information Management Systems Support Coordinator for a permanent full-time role. This role is best suited to a candidate with substantial experience in Information Management, with strong focus on electronic records and archives, including the administration, support and continuous improvement of electronic document and records management systems. Extensive experience in the administration, support and optimisation of Content Manager/TRIM is highly desired.
• You will provide specialist system support, strengthen governance and compliance practices, support archival and recordkeeping requirements, administer document information retention and disposal processes, provide guidance and training to staff, and contribute to reporting and audit activities that improve efficiency and service delivery.
• Working closely with the Team Leader Information Management, you will contribute to the effective operation and continuous improvement of the Information Management Team while delivering strong organisational outcomes.

About You

• You are an experienced Information Management professional with strong knowledge of documentation and electronic records management, archives, recordkeeping principles and systems administration within a complex organisational environment.

Demonstrated experience administering, supporting and optimising Content Manager/TRIM is highly desirable. You will bring practical expertise in supporting users, maintaining system integrity, enhancing records and information management practices, and applying information governance requirements in day-to-day operations.

You communicate clearly, build effective relationships and translate technical requirements into practical, user-friendly guidance. You take a collaborative approach and contribute to continuous improvement initiatives that strengthen systems, enhance processes and improve service delivery.

Key Selection Criteria

• A formal qualification in an Information Management field with relevant experience in information management OR relevant and demonstrated experience in Information Management particularly with regards to records/documents/image management.
• Experience in the operation and administration of Electronic Documents and Records Management Systems (EDRMS).
• Knowledge and experience of record keeping principles.
• Excellent communication skills, including a proven ability to communicate effectively with those of varying technical understanding and levels of the organisation.
• Demonstrated ability to develop improvement initiatives and deliver improvements in line with department objectives.
• Experience working in a Senior Information management role.

To Apply

To apply for this position please click on the apply button and submit your application. The closing date for this position is Sunday 2nd of Aug at 11.45 pm.

Please ensure that you provide a cover letter, current resume and provide answers to the key selection criteria as outlined in the attached Position Description.

The successful applicant will be required to undergo a full employment medical and police check.

Contact

For any additional questions, please contact Josh Waight Manager Customer Experience and Information Management at Sign in to view email or 03 5320 5500.

At the City of Ballarat, we celebrate diversity and strive to create an inclusive, flexible workplace where everyone feels welcome. We encourage applicants of all backgrounds, identities, and abilities to apply. If you need any support during the recruitment process, reach out to us at [email protected]

We’re proud to be a child-safe organisation, committed to protecting children and young people from harm. Our culture promotes their safety and wellbeing, and we require all successful candidates to undergo relevant screening, including a Working with Children Check and criminal history check.