Case Coordinator, Advanced care finder

Applications close

Sunday, 02 August 2026

Location

Ballarat

FTE

• 60 hours per fortnight, continuing position

About the role

The Advanced care finder program was announced in the 2021-22 Commonwealth Budget as part of the Connecting Senior Australians to Aged Care Services measure. Care finder services will:

• Provide specialist and intensive assistance to help people to understand and access aged care and connect with other relevant supports in the community; and

• Specifically target people who have one or more reason for requiring intensive support to interact with My Aged Care, access aged care services and/or access other relevant supports in the community.

The Case Coordinator will provide specialist and intensive assistance to help people within the care finder target population to understand and access aged care and connect with other relevant supports in the community. This will involve utilising an assertive outreach approach to engage and build rapport with potential clients as well as local intermediaries, stakeholders and networks.

Specifically, the position is responsible for

• Delivery of high-quality care finder support through information, support, representation and assertive outreach.
• Provision of individual and intensive support to clients to ensure they understand and can access relevant aged care and other services.
• Proactively develop and strengthen referral pathways and linkages within the community.

To be considered for this position, applicants require:

• Diploma/Advanced Diploma/Associate Degree, Community Studies (Welfare) Social Work or equivalent, or other relevant qualification.
• Extensive experience working in the aged care or community services sector.
• Experience working with clients with multiple and complex needs.

Contact

Jarrod Waterhouse

Acting Team Leader, Advanced care finder

Mobile: 0438 054 701

People Team

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