Bookings Officer

Your role at St John of God Bendigo Hospital

We are seeking a Bookings Officer to join our multidisciplinary team on a casual basis. In this role, you will support a high-performing Admissions team by ensuring the integrity, accuracy and timeliness of patient admissions and theatre bookings, while delivering a personalised and professional service to patients, clinicians and key stakeholders. As the first line of support, you will play an important role in helping create a seamless patient experience.

This is a flexible opportunity offering shifts across weekdays and weekends.

We are looking for a customer-focused and detail-oriented individual who thrives in a fast-paced environment and enjoys working collaboratively. If you are passionate about providing exceptional service and contributing to positive patient outcomes, we would love to hear from you.

The Position

• Coordinate theatre bookings and related activities.
• Undertakes validation and quality control of all theatre bookings and liaise with theatre regarding theatre lists.
• Facilitate all aspects of theatre bookings, cancellations and rescheduling.
• Liaise with surgeons’ rooms to ensure the timely receipt of admission advice/consent forms and theatre lists
• Ensure the timely entry of theatre bookings
• Print and distribute daily theatre lists and reports as required.
• Assist with the timely notification of cancelled sessions to accredited practitioners for purpose of optimum utilisation.
• Advise surgeons of available sessions (due to cancellation) as required, and endeavour to achieve optimum utilisation.
• Report on theatre forecast and utilisation.
• Maintain and distribute accurate information relating to forecasted Theatre activity.
• Assist with conducting routine quality audits.
• Monitor patients completion of admissions paperwork and assist with appropriate action to ensure progression including health fund checks.

You will hold a relevant Medical Terminology certificate (or equivalent) and bring experience working within an admissions, bookings or administrative setting. You will demonstrate strong organisational skills, a high level of accuracy and attention to detail, and the ability to effectively manage competing priorities while maintaining confidentiality and quality standards.

To succeed in this role, you will possess excellent verbal and written communication skills and a commitment to delivering exceptional customer service. You will build positive relationships with patients, clinicians and stakeholders through a professional and compassionate approach, while working collaboratively within a multidisciplinary team and confidently managing enquiries in a fast-paced healthcare environment.

Above all, patient care will be at the core of everything you do, with a commitment to supporting and upholding our Mission and Values.

The Benefits

• Salary $39.88 - $41 per hour (casual loading included) plus 12% superannuation
• Casual position available
• As a casual employee, you can salary package a percentage of your earnings each pay period
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Dynamic multidisciplinary team
• Flexible work option

For enquiries contact

Jules Castleton | Manager Patient Admissions on 03 5434 3434

If suitable applicants are identified advertising may close prior to listed date

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.