Customer Service Consultant

• Temporary assignment from late Sept 2026 to late Jan 2027
• Full training provided with ongoing support from day one
• Hybrid flexibility with one work-from-home day after training

We're looking for customer-focused problem solvers who enjoy helping people, learning new skills and delivering great service in a high-volume environment.

Join a busy and supportive contact centre team where no two days are the same. You'll be the first point of contact for customers, handling a high volume of inbound calls and helping resolve enquiries efficiently and professionally. With comprehensive training, strong leadership support and a focus on first call resolution, you'll be set up for success from day one.

What's in it for you?

• Competitive hourly rate + full-time hours.
• Temporary Assignment from late Sept – end Jan 2027.
• Comprehensive training and structured onboarding program.
• Ongoing coaching, support and development.
• WFH one day per week following training (capability based).
• No weekend or public holiday work.
• Supportive team culture and experienced leadership.
• Build valuable contact centre experience with a recognised national organisation.

About the role

• Manage a high volume of inbound customer enquiries.
• Deliver exceptional service with a strong focus on first call resolution.
• Navigate multiple systems while maintaining accuracy and attention to detail.
• Build rapport with customers and confidently handle a variety of enquiries.
• Follow established processes and procedures in a fast-paced environment.
• Work rostered shifts between Monday and Friday, 8:00am and 8:00pm.
• Commit to the full assignment duration.
• Collaborate with your team to achieve service and performance goals.

About you

• Previous experience in customer service, retail, hospitality or a contact centre environment.
• A genuine passion for helping people and delivering great customer experiences.
• Strong communication and active listening skills.
• Comfortable working in a fast-paced, high-volume environment.
• Confident using technology and learning new systems quickly.
• Emotionally resilient and able to balance empathy with professionalism, confidently communicating outcomes that may not always align with a customer's expectations.
• No extended leave planned during the contract period.
• Able to pass a National Police Check and Drug & Alcohol screening.
• Full Australian work rights for the duration of the assignment (Working Holiday Visa holders are welcome to apply; applicants with restricted work hours are not suitable).

Who are we, and what's next?

Talentpath partners with leading organisations to connect exceptional talent with exciting opportunities. We're currently seeking customer-focused professionals who are ready to join a high-performing team and make an impact from day one.

If you're looking for a role where you'll receive excellent training, ongoing support and the opportunity to build valuable customer service experience, we'd love to hear from you.

Meg Harper – Recruitment Partner Customer Experience

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