Customer Service Officer

Customer Service Representative

Toowoomba, QLD | Full-Time Permanent Opportunity | Monday-Friday

Be the voice of a trusted Australian brand.

Deliver exceptional customer service. Build lasting relationships. Support Australia's building industry.

PERSOL is proud to be partnering with one of Australia's most recognised and respected building products manufacturers to recruit a passionate and customer-focused Customer Service Representative for their Toowoomba team.

This is more than a traditional customer service position. As the first point of contact for customers, builders, contractors and internal stakeholders, you'll play an important role in delivering outstanding service while supporting the supply of premium building products used in homes and commercial projects across Queensland.

If you enjoy working with people, thrive in a fast-paced environment and love solving problems, this is an excellent opportunity to build a long-term career with an industry leader.

About the Role

Reporting to the Customer Service Manager, you'll join a collaborative and supportive team responsible for managing customer enquiries, processing orders and supporting sales activities across a diverse product range.

Working closely with customers, sales representatives and internal departments, you'll ensure a seamless customer experience from initial enquiry through to delivery.

Key Responsibilities

Deliver exceptional customer service to both internal and external stakeholders

Manage inbound phone calls and email enquiries professionally and efficiently

Process customer orders, pricing enquiries, credits and returns accurately

Provide administrative and customer service support to the sales team

Build strong customer relationships and become a trusted point of contact

Maintain a sound understanding of products, services and internal processes

Assist customers with product selection, availability and order enquiries

Ensure customer records and order information are maintained accurately

Contribute to a positive, collaborative and high-performing team culture

Maintain a safe, organised and professional office environment

About You

We're looking for someone who genuinely enjoys helping customers and takes pride in delivering an exceptional experience. You will bring:

Previous experience in customer service, administration, sales support or a similar role

Excellent communication and relationship-building skills

Strong organisational skills with the ability to manage competing priorities

High attention to detail and accuracy

A proactive, positive and solutions-focused approach

Strong computer skills, including Microsoft Office

Experience within the building, construction, manufacturing or trade industries will be highly regarded

Relevant qualifications are advantageous but not essential

Why Join?

This is an outstanding opportunity to join a stable, well-established organisation with a long-standing reputation for quality, innovation and customer service.

You'll enjoy:

Full-time permanent employment

Monday to Friday work schedule

Supportive and collaborative team environment

Ongoing training and career development opportunities

Opportunity for internal progression within a national organisation

Working with a respected Australian industry leader

A varied role where your contribution genuinely makes a difference

Ready to Apply?

If you're passionate about delivering outstanding customer service and are looking for a role where you can grow your career with a respected Australian business, we'd love to hear from you.

Apply now or contact Tracey Purcell at PERSOL for a confidential discussion regarding this opportunity.

Applications will be reviewed as they are received, so we encourage you to apply as soon as possible.

Desired Skills and Experience

Customer service, administration or sales support experience. Strong communication, relationship-building, organisation, attention to detail, and ability to manage multiple priorities in a fast-paced environment.