Technical Coach Team Leader

Brief Description

The role

The Technical Coach Team Leader is an operational leader responsible for driving the day-to-day delivery of technical capability development across the Recoveries & Settlements team. You will provide direct leadership to the Technical Coaches and Training Coordinator, acting as the primary connection between the Technical Capability Manager's strategic direction and on-the-ground delivery of coaching, training coordination, and capability uplift activities.

The role will be required to operate across three sites (North Lakes, Kawana, and Johannesburg (Virtual).

The Key Success Criteria For The Role Include

• Consistent delivery of coaching and training coordination activities on time and to the required standard.
• Measurable improvement in the performance and capability of direct reports, evidenced through coaching quality assessments, activity completion rates, and individual development progress.
• Smooth day-to-day operations across the team, including effective scheduling, resource coordination, and administration support with minimal gaps in program delivery.

Business Function

The Team Leader works collaboratively with the Technical Capability Manager, Technical Capability Team, and the broader Recoveries & Settlements Leadership Team to ensure consistent and effective delivery of technical capability programs. The role provides direct leadership to the Technical Coaches and Training Coordinator, ensuring their activities are aligned to business priorities and that support structures are in place to enable high quality delivery.

Key Accountabilities

• Operational Leadership and Team Development: Provide day-to-day direction and support to Technical Coaches and the Training Coordinator, ensuring the team is clear on priorities and deliverables. You will coordinate scheduling and logistics across all sites, monitor coaching quality, and support the ongoing development of your team through regular one-on-ones, performance conversations, and targeted feedback. Building a high performing, collaborative team culture that reflects Auto & General values is a key part of this role.
• Capability Delivery: Partner with the Technical Capability Manager to translate strategic capability priorities into clear delivery plans. You will support the implementation of coaching programs and capability frameworks, monitor delivery outcomes, and contribute to the ongoing refinement of coaching approaches to ensure they remain effective and aligned to business needs.
• Stakeholder Engagement: Build and maintain strong working relationships with Technical Trainers, Recoveries & Settlements Leaders, and key stakeholders to ensure aligned and coordinated capability delivery. You will communicate regularly on delivery priorities and progress and represent the capability team in relevant operational forums.

What Experience You’ll Bring

• At least two years of experience in a leadership or supervisory role, with demonstrated ability to lead, coach, and develop others and a genuine interest in supporting the growth of team members.
• A strong understanding of motor claims processes and recoveries and settlements operations, or the ability to rapidly build this knowledge.
• Proven ability to lead through change, including supporting a team through structural or operational transitions while maintaining morale and productivity.
• A track record of developing high-performing teams through active coaching, regular feedback, and creating an environment where people feel supported to grow.
• Experience operating across multiple sites or managing geographically dispersed team members (desirable).
• Experience in coordinating or supporting the delivery of training, coaching, or capability programs (highly desirable).

What Skills You’ll Bring

• Strong organisational and planning skills, with the ability to manage competing priorities, coordinate activity across multiple people and locations, and keep delivery on track.
• Excellent communication and interpersonal skills, with the ability to build trust, influence, and maintain effective relationships across a diverse team and stakeholder group.
• Demonstrated ability to identify problems, think through solutions, and act decisively to resolve issues in a timely manner.
• A commitment to continuous improvement and a positive, collaborative approach to working with others.
• The ability to translate strategic direction into clear, practical delivery plans and team goals.
• Strong facilitation and feedback skills, with the ability to deliver constructive conversations that motivate and develop others.
• Data literacy and the ability to interpret performance and delivery metrics to draw meaningful insights and inform decision making.
• Strong conflict resolution skills, with the ability to navigate difficult interpersonal situations with professionalism, fairness, and empathy.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.