Team Leader Reticulation Wodonga

Position Description

Team Leader Reticulation

It’s an exciting time to join

We’re transforming the way we do business with significant investment in customer, digital and business innovation, re-

designing our infrastructure to service communities for generations to come and pursuing a circular economy so we can

not only reduce our environmental footprint but also reduce energy costs to keep customer bills affordable. We’re also

engaging communities to achieve better outcomes and supporting our incredibly talented and valued leaders and people.

Organisational Context

east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga,

Benalla and Dartmouth. We operate 21 water treatment facilities and 22 wastewater treatment plants that service most

towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla,

Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.

Our operations are overseen by the Department of Energy, Environment and Climate Action (DEECA) on behalf of the

Minister for Water, and the Department of Treasury and Finance (DTF) on behalf of the Treasurer. We continue to invest in

innovative and long-term capital projects which contribute to the health and well-being of current and future generations.

Our Commitment to Health and Safety

from bullying and harassment for all employees, contractors, customers and visitors. We prioritise the health, safety

(physical and psychological) and wellbeing of all staff and customers.

Our Mindsets

At

where our people are aligned with our business direction, proud of their contribution to business performance, and own a

culture that is centred on the following mindsets:

• Committed to advancing and supporting people to succeed.

• Consistent in interactions with people and in applying processes.

• Provide empathy for people and be willing to place oneself in another person’s position.

• Accountable for one’s own actions and responsibilities and playing your part for the success of the

organisation.

• Cooperative with others to work towards the Corporation’s common goals.

Position Objectives

The Team Leader Reticulation:

• Operations: Ensures efficient and reliable functioning of the water reticulation systems to deliver safe drinking

water, emphasising pro-active maintenance, hygienic practices and rapid response to emergencies, while staying

within budgetary guidelines. Ensures efficient and reliable functioning of the wastewater reticulation systems to

maintain service and reliability to customers, focusing on proactive maintenance and monitoring of sewer pump

stations and reticulation assets to achieve customer service standards.

• Team Leadership & Development: Supervises the reticulation team towards achieving daily operational

targets and upholding safety standards, enhanced by continuous training and adherence to a responsive

on-call roster.

• Stakeholder Satisfaction: Builds and maintains strong relationships with stakeholders and customers,

ensuring transparent communication and timely resolution of feedback and concerns, thereby fostering

trust and collaboration.

Key Responsibility Areas

• KPIs: Monitor, track, and ensure achievement of set KPIs.
• Network Monitoring & Maintenance: Oversee and ensure consistent monitoring, maintenance, and optimisation

of water and wastewater reticulation systems. Address potential risks and implement preventive measures.

• Emergency Response: Lead the coordination for timely responses to reticulation disruptions or emergencies,

ensuring minimised impact and quick recovery, in accordance with hygienic principles and environmental practices.

• Project Management: Implement water and wastewater reticulation projects from initiation to completion,

ensuring adherence to timelines and budgetary guidelines.

• Team Management: Supervise the reticulation team's daily tasks, ensuring efficient operations. Oversee and

participate in a 7-day rotating on-call roster.

• Data & Reporting: Analyse key metrics from the reticulation system and produce regular performance reports.
• Safety & Training: Uphold and enforce strict safety standards. Ensure team members are well-trained and in

alignment with Occupational Health and Safety standards.

• Stakeholder & Customer Liaison: Foster a positive relationship with both internal and external stakeholders,

ensuring that customers' feedback and concerns are addressed promptly.

• Resource Management: Efficiently manage resources including equipment, tools, and materials required for

reticulation operations, ensuring minimal wastage and optimal usage.

• Asset & Infrastructure Management: Responsible for the operation and fault response to the authorities Water

and Wastewater reticulation assets including sewer pumpstations.

Organisational Relationships

This role reports to the Manager Reticulation East and liaises with all internal stakeholders, peers in water corporations or

local government, government agencies and members of the public.

Accountability and Extent of Authority

• Accountable for operational Integrity, safety compliance, budget adherence, team performance and stakeholder

relations.

• Decisions on daily operations, allocate resources for maintenance, projects, and emergencies within the budget and

financial delegation. Task delegation within the team, adjusting the on-call roster, directing training initiatives, and

making quick decisions during emergencies. Communicate directly with stakeholders and customers on operational

matters.

• Freedom to act is limited by policies, objectives and budgets with a regular reporting mechanism to ensure

achievement of goals and objectives.

Judgement and Decision Making

• Demonstrated ability to exercise sound judgment and decision-making skills, and timely responses to reticulation

system emergencies and operational challenges.

• Ability to balance immediate operational needs with long-term system sustainability and prioritise tasks in high-

pressure situations while considering the wider implications on customers and stakeholders.

• Ability to demonstrate good judgement and decision making when identifying hazards and assessing risks with

regard to the exercising of safe work practices.

• Guidance and advice may not always be available from within the organisation.

Specialist skills and knowledge

• Knowledge and expertise in water and wastewater reticulation operations.
• Demonstrated understanding of water and wastewater and wastewater reticulation industry best practices to

ensure efficient and sustainable community service.

• Experience operating plant and machinery essential for reticulation activities. Adheres to established safety and

operational standards.

• Understanding of the relevant budgetary and accounting processes and systems.

Management Skills

• Directly supervises the water and wastewater reticulation team, ensuring they are adequately trained, and

performance concerns are promptly addressed.

• Promotes a cohesive team environment.
• Skilfully delegates tasks, ensuring their efficient completion.
• Utilises effective time management and prioritisation to meet schedules and deadlines. Displays proficiency in

timely problem resolution, despite conflicting pressures.

Interpersonal Skills

• Demonstrates strong leadership communication, fostering open dialogue with both team members and higher

management.

• Builds and maintains relationships with various internal departments and external stakeholders, ensuring alignment

with organisational objectives.

• Handles public and customer interactions with tact and professionalism.
• Engages and negotiates effectively with contractors, suppliers, and other partners, ensuring projects align with the

authority's standards and goals

Qualifications and Experience

• Extensive industry experience.
• Certificate III in Water Industry Operations or Certificate III Water Reticulation or equivalent, or substantial

experience in the water industry and demonstrated progress towards achieving these qualifications.

• Current Driver’s license which includes medium rigid truck license, high risk work licenses and/or competencies.

Requirements of Employment

Employees of

Supports the proactive implementation of the HS&W Management System and culture growth

• Support the implementation of the businesses HS&W Management System and safe work practices, through high

levels of positive role modelling;

• Inspire staff to proactively focus on their physical and mental wellbeing;
• Empower staff to identify workplace hazards (including psychological hazards) and implement the appropriate

control measures;

• Ensure all incidents regardless of the severity are reported and debriefed in accordance with NEW’s procedures.

Protecting the Environment

helping our communities build resilience and adapt to climate change. This will be demonstrated through continued

emissions reduction, climate adaptation and environmental stewardship.

Data Privacy

As a Victorian government organisation,

2014 (“PDP Act”). There are 10 Information Privacy Principles (“IPPs”) in the PDP Act that govern the way that North East

Water collects and handles the personal information of current and future employees and customers.

Privacy Statement can be found on our website.